Teller (Client Services Representative), Float, Elkhart County, IN

1st Source•Elkhart, IN

1d•Onsite

About The Position

Provides individualized client service while handling daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures.

Requirements

One (1) or more years of customer or retail service experience preferred
Cash handling experience preferred
Ability to respond and assist clients with inquiries and/or problem resolution
Customer service and sales oriented
Careful attention to detail and time management
Good listening and verbal and communication skills
Good PC skills - ability to work in Windows based system essential
Ability to cross-sell bank products and services
Ability to work evenings and weekends based on banking center needs
Ability to communicate in another language is a plus
Good organizational skills
Ability to work in a team atmosphere
Ability to stand for prolonged periods of time
Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records
Ability to handle multiple tasks in a fast-paced environment
High School Diploma/GED required
Ability to travel to all banking centers; as well as other locations for meetings, projects, training and seminars (as needed).

Responsibilities

Processes financial transactions for clients accurately and efficiently
Identifies client needs uncovered during business interactions and/or conversations, promotes products and services and refers clients to the appropriate bank colleague if needed
Builds client loyalty; establishes client relationships, including addressing each client by name
Consistently delivers exceptional customer service to each and every client
Follows established Bank policies, procedures and guidelines
Participates in retail sales programs to help meet personal and banking center goals
Actively participates in team meetings and participates in community projects and appropriate educational programs related to the position
Balances cash drawer and assists banking center team in operational duties (ie., balancing the ATM, vault and end of day work)
Responsible for the completion of all compliance training related to the position
Must understand all applicable laws and regulations that apply to the position and complies with the requirements
Performs all other duties as assigned.