Teller - North Guadalupe

UFCU•Austin, TX

3d•Onsite

About The Position

As a Full Time Teller, you will serve as a primary point of contact for processing Member transactions and requests. Eager to build strong, long-term meaningful relationships, our Tellers have a passion for exceptional Member service. Tellers strive to provide an exceptional Member experience by effectively communicating with Members to understand Member needs, providing assistance to Members, identifying product and service needs, answering Member questions, identifying solutions, and resolving Member requests and issues.

Requirements

High School Diploma or GED
Minimum of six (6) months of Teller or cash handling experience
Minimum of six (6) months of customer service experience
Minimum of six (6) months working in a team environment
Ability to successfully pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verification

Nice To Haves

English/Spanish bilingual
Bachelor’s Degree
Credit Union experience
General knowledge of applicable financial industry regulations
Military experience
Bachelor’s Degree in Business or Finance-related field may substitute for experience requirements

Responsibilities

Greet members
Maintain branch appearance
Explain basic products and services
Identify product needs
Answer member questions
Resolve member issues
Conduct system navigation on various computer systems
Process address, phone number, and email changes
Process check re-orders
Establish direct deposit
Assist with online and mobile banking
Performs other duties as assigned.
Adhere to all company policies, procedures and business ethics codes.
Complete required regulatory training as assigned.
Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation.
Process transactions, mail deposits, night drop, and cash advances
Grant access to safe deposit box
Scan transit and on-us checks
Validate accuracy and process member checks
Place and communicate check holds
Print documents, including statements, temporary checks, and direct deposit forms