Part-Time Teller

STRIDE BANK NA•Enid, OK

18h•Onsite

About The Position

The Teller is responsible for processing various transactions in either a lobby or drive-through setting. This position is a front-line customer service employee who provides accurate cash handling and positive client relations while performing a variety of service functions, including cashing checks, processing savings, checking, and loan transactions, and balancing each day’s transactions.

Requirements

High School Diploma or equivalent, required.
Ability to read and interpret documents such as procedure manuals, general business correspondence or government regulations.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to maintain simple written correspondence.

Nice To Haves

Cash handling experience in retail sales or professional office environment and/or previous banking experience, preferred.

Responsibilities

Greeting customers and promoting a welcoming and customer-focused environment.
Creating a connection and developing rapport with customers to understand their needs and provide outstanding, personalized service.
Representing the Bank and oneself in a positive, courteous, and friendly manner.
Maintaining professional appearance and behavior.
Assisting customers with inquiries and/or problem resolution in a professional and composed manner, researching to identify and resolve problems, and escalating to manager as appropriate.
Providing accurate cash handling and positive client relations while performing a variety of service functions, including cashing checks, processing deposits and withdrawals on savings and checking accounts, processing loan transactions, and preparing change.
Thoroughly explaining product and account features, statements, and service charges in a manner that the customer can easily understand.
Accurately processing transactions while working within defined limits of authority.
Maintaining accurate cash and coin supply in drawer or Teller Cash Recycler (TCR), keeping currency and coin in a neat and orderly arrangement.
Responding to customer inquiries and concerns; researching and identifying solutions when applicable.
Balancing each day’s transactions whether in a cash drawer or Teller Cash Recycler (TCR).
Providing a superior level of service; identifying customer needs and generating new business through referrals and suggestions of Bank products and services that would benefit each customer.
Troubleshooting issues that arise with the TCR.
Performing other duties as assigned.