Part-time Teller

Michigan Schools and Government Credit Union • Chesterfield Township, MI

10d • Onsite

About The Position

Delivers the desired member experience by accurately completing teller transactions, identifying member needs, and cross selling beneficial products and services to deepen member relationships. This role involves exceeding member service expectations, building trusting relationships, and actively engaging with the branch team to ensure members are served efficiently and promptly. The Teller will accurately complete transactions, balance their drawer, and adhere to cash controls. Additionally, the role requires generating member referrals through a consultative approach, identifying member needs, and offering solutions based on in-depth knowledge of MSGCU’s products and services. The Teller will also handle member complaints and resolve issues effectively.

Requirements

• High school diploma or GED
• 6 months of experience as a teller in a financial institution or as retail sales representative/cashier
• Member Focus: Builds strong member relationships (internal/external) by using effective listening skills to gain insight into member needs and identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service in a professional, efficient, and courteous manner.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Completes responsibilities with a high level of excellence, professionalism, efficiency, accuracy and responsibility for outcomes.
• Communicates Effectively: Actively listens, provides timely and helpful information, shares, collaborates and participates in team discussions.
• Instills Trust: Gains the confidence of others by modeling honesty, integrity, and authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues.
• Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels; demonstrates a willingness to step into other areas as requested.

Responsibilities

• Exceeds member service expectations and builds trusting relationships with members, showing a sincere interest in the member and their financial success.
• Actively engages with the branch team to ensure members are served efficiently and promptly.
• Follows MSGCU’s service standards to accurately complete teller transactions and balance drawer and checks at end of day.
• Completes teller transactions including cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and member account maintenance.
• Adheres to cash controls including cash drawer limits, buy/sell procedures, dual control, and other applicable procedures.
• Generates member referrals by using a consultative approach and asking high impact questions to identify and meet member perceived and unperceived needs.
• Listens for member cues and uses in depth knowledge of MSGCU’s products and services to cross sell and offer solutions for member needs by focusing on the benefits and value to the member.
• Uses Creating Member Loyalty skills to effectively handle member complaints and resolve issues by working with members to identify mutually beneficial solutions.

Benefits

• Generous vacation time
• Retirement plan contributions
• Discounts on loans
• Discounts on phone service
• 12 paid holidays
• Up to 60 hours of PTO your first year of service (pro-rated based on start date)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED