Teller Kerrville

PNC Bank•Kerrville, TX

12h•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Teller Full Time, you will provide exceptional customer service, accurately perform high volume customer banking transactions, educate customers on innovative technology and develop banking product referral opportunities through strong customer relationship skills. This position, within PNC's Retail Branch Banking Network, is based in Kerrville Texas at the Kerrville branch. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The role involves delivering a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. It requires processing a variety of customer interactions, educating customers on financial alternatives and technology, identifying banking opportunities, and making appropriate referrals to branch staff. The Teller will also perform lobby engagement activities, apply product and procedural knowledge to solve customer problems, and adhere to all policies and procedures, ensuring efficient and accurate daily operations and maintenance transactions. Employees are expected to be Customer Focused and adept at Managing Risk.

Requirements

Accuracy and Attention to Detail
Addressing Customer Needs
Banking Products
Digital Awareness
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Matrix Management
Problem Solving
Understanding Customer Needs

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Responsibilities

Provide exceptional customer service
Accurately perform high volume customer banking transactions
Educate customers on innovative technology
Develop banking product referral opportunities through strong customer relationship skills
Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet
Process a variety of customer interactions
Educate customers on alternatives available for their financial interactions
Identify banking opportunities during the customer interaction and refer as appropriate
Identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs
Educate customers on options for managing financial transactions by leveraging technology, tools and resources
Apply product and procedural knowledge to solve customer's problems
Adhere to all policies and procedures, demonstrating sound judgment within established limits
Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner