Teller - Mulberry/The Villages

Seacoast Bank Careers•The Villages, FL

5d•Onsite

About The Position

The Teller position is responsible for relationship building with customers, understanding their financial goals, and matching them with Seacoast Bank products and services. This role also involves processing financial transactions accurately and adhering to all bank policies and procedures, including AML/BSA requirements, audit procedures, and security protocols. The Teller will assist in resolving customer concerns, maintaining cash drawer accuracy, and ensuring compliance with the bank's Code of Conduct and all regulatory requirements. Additionally, the role requires participation in community events and collaboration with other associates.

Requirements

High School diploma or equivalent required.
Minimum of 6 months cash handling experience required.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
Adhere to the highest legal and ethical standards applicable to our industry.
Be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements.
On time, successful completion of annual required training post-hire and effective execution of role responsibilities.

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.

Responsibilities

Exhibit consistent relationship building with customers.
Prepare for various customer interactions and build rapport.
Utilize open and closed-ended questions to understand customer financial goals.
Match customer needs to Seacoast Bank products and services.
Explain Seacoast Bank products and services to customers.
Create and enhance relationships based on customer needs.
Ask for referrals from new and existing customers.
Exhibit good listening skills and speak clearly and persuasively.
Respond promptly to customer needs and requests.
Seek out appropriate people for complex financial matters.
Balance business needs with customer requests while managing potential risk.
Embrace new technology and remain up to date on industry changes.
Foster an open environment that encourages idea generation and innovation.
Participate in community, charitable or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates.
Develop an introductory understanding of consumer deposit and lending products and processes.
Develop proficiencies in outbound calling process.
Develop skills to identify referral opportunities with internal business partners.
Observe presentations regarding banking products/services through networking events.
Develop a strong understanding of Customer facing technology and enroll customers in self-service products/processes.
Process checks, cash, and negotiable instrument transactions adhering to bank policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, and Business Continuity.
Protect associates, clients, and bank assets.
Assist in remediating audit/scorecard/QC deficiencies.
Proactively resolve customer concerns in a timely, professional, and positive manner.
Escalate issues to the next level of authority as needed.
Balance cash drawer daily and monitor work for accuracy.
Follow instructions and respond to management direction.
Solve problems in a timely and positive manner to retain customer relationships.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
May be assigned vault responsibilities.