Part-Time Teller

Cherokee Strip Credit Union • Ponca City, OK

10d • Onsite

About The Position

Under the direction of the Retail Manager, the Teller conducts basic financial transactions for members of the Credit Union. The Teller handles routine member transactions, inquiries and resolves simple problems while maintaining excellent relationships with members, co-workers and management. The Teller is expected to provide prompt and friendly service, maintain a high degree of proficiency and efficiency in completing transactions, and be able to refer various products and services to members. This is a PART-TIME position working 4 hours per day, Monday through Friday. Candidate will also be required to work 4 hours on a rotating Saturday morning schedule.

Requirements

• One to Three years cash handling experience required.
• High School Diploma or equivalent.
• Exceptional interpersonal skills with the ability to communicate to members, co-workers and management.
• Good written and verbal communication skills in order to carry on a conversation with members.
• Analytical ability in order to resolve cash differences and resolve simple problems, both mathematically and conceptually.
• Ability to perform basic math calculations.
• Organizational skills in order to successfully complete multiple tasks at any given point and time.
• Ability to read, write and speak English.
• Proficient in the use of a personal computer, along with spreadsheet and word processing applications.
• Proficient in the use of office equipment, such as telephone, scanner, fax machine and calculator.
• Excellent critical thinking skills.
• Ability to work independently and as a member of a dynamic team.
• Ability to be punctual and maintain regular attendance.
• Must be able to perform job functions independently and with limited supervision.
• Must work effectively as part of a team.
• Must be able to read and carry out various written instructions and follow oral instructions.
• Must be able to speak clearly and deliver information in a logical and understandable sequence.
• Must be able to perform basic financial calculations with accuracy.
• Capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
• Able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace.
• Capable of exercising highest level of discretion on confidential matters.

Nice To Haves

• Previous experience in sales or as a Teller in a Bank or Credit Union preferred but not required.
• Ability to speak Spanish is a plus but not required.

Responsibilities

• Responsible for processing basic teller transactions including deposits, withdrawals, loan payments, negotiable instruments, transfers, and check cashing.
• Proficient in various member servicing requests including stop payments, address/phone number/email updates, check orders, online banking inquiries, ACH/A2A/AFT Transfers and incoming and outgoing Wire Transfers.
• Conduct transactions with minimal assistance.
• Proficient in balancing with minimal errors and unreconciled cash differences.
• Handling member inquiries, whether in-person, via the telephone or email in a timely manner.
• Demonstrate knowledge and understanding of all Credit Union products and services.
• Identifying opportunities and making suggestions/referrals for additional products/services while conducting member transactions and inquiries.
• Demonstrate understanding of various consumer regulations governing member accounts and transactions, including but not limited to the Credit Union's Privacy Policy, Funds Availability Policy, OFAC, the Patriot Act and the Bank Secrecy Act.
• Properly complete a Currency Transaction Report with minimal or no errors.
• Identify behaviors or activities that are suspicious in nature and take appropriate action to prevent loss to the Credit Union and/or the Member.
• Recognize transactions that may require a Hold, place the Hold and provide appropriate notice to the Member.
• Completing necessary training to advance to Member Advisor Position within six to twelve months.
• Other duties or projects as assigned by the Retail Manager.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED