Teller - Chiefland

Seacoast Bank•Chiefland, FL

11d•Onsite

About The Position

The Teller position at Seacoast Bank is responsible for building customer relationships, understanding their financial goals, and matching them with appropriate bank products and services. This role also involves processing financial transactions accurately and adhering to all bank policies, procedures, and regulatory requirements. Tellers are expected to maintain a high level of customer service, contribute to the branch's operational efficiency, and participate in community events. The position requires flexibility in scheduling, including weekends and occasional non-operational hours, and a strong understanding of Seacoast Bank's offerings and customer-facing technology.

Requirements

High School diploma or equivalent required.
Minimum of 6 months cash handling experience required.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.

Responsibilities

Prepare for and build rapport during customer interactions.
Utilize open and closed-ended questions to understand customer financial goals.
Match customer needs with Seacoast Bank products and services.
Confidently explain Seacoast Bank products and services.
Create and enhance relationships based on customer needs.
Ask for referrals from new and existing customers.
Exhibit good listening skills and communicate clearly and persuasively.
Respond promptly to customer needs and requests.
Seek out appropriate personnel for complex financial matters.
Balance business needs with customer requests while managing potential risk.
Embrace new technology and stay updated on industry changes.
Participate in community, charitable, or civic events.
Exhibit strong work ethics and teamwork.
Develop an introductory understanding of consumer deposit and lending products and processes.
Develop proficiencies in outbound calling.
Identify referral opportunities with internal business partners.
Observe presentations regarding banking products/services.
Develop a strong understanding of customer-facing technology and assist customers with self-service options.
Process checks, cash, and negotiable instrument transactions according to bank policies.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, and Business Continuity.
Assist in remediating audit, scorecard, and QC deficiencies.
Resolve customer concerns in a timely, professional, and positive manner.
Balance cash drawer daily and monitor work for accuracy.
Follow instructions and management direction to resolve customer objections and problems.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
May be assigned vault responsibilities.