Teller - Katy - Part Time

First Service Credit Union • Katy, TX

1d • Onsite

About The Position

Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.

Requirements

• Up to six months of experience in the banking industry and/or cash handling experience.
• A high school education or GED.
• Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.
• Courtesy, tact, and diplomacy are essential elements of the job.
• Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Customer service skills, detail-oriented and multi-tasker.
• Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.

Nice To Haves

• Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs.
• Tracks progress on individual production and account cross-selling goals.
• Research and follow-up of member inquiries regarding credit union accounts and services in a timely manner whether in person or by mail or phone.

Responsibilities

• Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency.
• Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc.
• Responsible for balancing daily work, cash drawer, and negotiables. Also, may assist with balancing branch negotiables including but not limited to official checks, etc.
• Perform member account maintenance functions including personal and account data changes and account openings.
• Promptly answer telephone inquiries and forward calls to appropriate personnel and take accurate messages when necessary and follow up that call was returned.
• Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs.
• Promote teamwork by assisting others with work when needed or when own work is completed.
• Perform other job duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED