Teller I, II or III - Grass Valley Olympia

Tri Counties Bank•Grass Valley, CA

1d•Onsite

About The Position

Tellers sustain and elevate the trust and satisfaction of Tri Counties Bank customers by expertly executing account transactions, making referrals to banking partners, and proactively initiating telephone contact with account holders. This role involves safeguarding a cash fund of up to $25,000, maintaining accurate records of deposits and disbursements, and executing an average of 25-50 account transactions per day. Tellers regularly operate nine desktop computer applications for various banking functions, including customer transactions, account inquiries, compliance, document access, customer relationship management, transaction capture, foreign currency transactions, internal communications, and personal timekeeping.

Requirements

High school diploma or GED required.
Effective selling and cross-selling skills.
Excellent written and verbal communication skills.
Ability to utilize personal computers and Windows based programs.
Able to successfully complete Bank’s product and sales training courses.

Nice To Haves

Teller I - 0 to 6 months, no experience
Teller II - 6 months to 2 years banking experience
Teller III - 2 or more years banking experience

Responsibilities

Handles customer service transactions, such as receiving and disbursing funds, posting deposits and withdrawing funds.
Provides information and assistance in researching customer problems, balances a cash drawer daily and answers customer inquiries.
Probes for customer financial needs and recommends bank products and services.
Refers retail loan and deposit products.
Meets referral goals as assigned.
Provides prompt, efficient and friendly service to Bank customers ensuring that all customer transactions are handled timely and accurately according to guidelines.
Ensures that cash and security procedures are followed accounting for assigned cash.
Balances cash drawer and maintains drawer within limits.
Completes necessary documentation and data entry.
Processes all deposit and loan transactions.
Makes outbound calls to new and existing customers to maintain contact and satisfy servicing needs.
Maintains a current understanding of Bank policies and procedures in compliance with all federal and state laws, including but not limited to Bank Secrecy Act (SARs, CIP, OFAC), Information Security (GLBA), Identity Theft Red Flags, Financial Elder Abuse Reporting, and any other applicable regulations that may be specific to your job duties.
Performs other duties as assigned.