Iron Mountain Teller

Forward Financial Credit Union•Iron Mountain, MI

5d•Onsite

About The Position

Join the Team at Forward Financial Credit Union! Love helping people? We'd love to meet you. Forward Financial Credit Union is looking for friendly, dependable individuals who enjoy working with people and providing exceptional service. If you've worked in retail, hospitality, healthcare, food service, customer support, or any other customer-facing role, we want to hear from you! No banking experience? No problem. We provide training and support to help you succeed. Many of our team members started in entry-level positions and have grown into leadership, lending, operations, and other specialized roles. If you're looking for a workplace where you can build a long-term career, we'd love to talk with you. TELLER Reports to Member Services Supervisor and/or Branch Manager SUMMARY OF PRIMARY FUNCTION Performs a variety of duties related to all phases of teller work, including proper receiving and handling of deposits, cashing of checks/share drafts, and facilitating efficient access of members to their accounts.

Requirements

Ability to work quickly and accurately with fundamental arithmetic.
Ability to remain calm and professional under pressure.
Professional appearance and manner, in line with the credit union’s culture.
Team orientation; ability to work harmoniously with all types of people.
High ethical standards.
Understanding of, and concurrence with, credit union philosophy.
Bondable.

Nice To Haves

Cash handling experience is helpful but not required
Retail, hospitality, healthcare, food service, customer support, or any other customer-facing role experience is a plus.

Responsibilities

Receives and handles deposits, withdrawals, transfers, loan payments, etc., ensuring the proper endorsement on negotiable instruments.
Maintains authorized amounts of cash in teller drawer and reconciles drawer/dispenser/recycler according to credit union guidelines.
Ensures that all negotiable and confidential records are properly secured and kept confidential.
Completes special requests by opening or closing accounts; open and close sub-accounts; taking orders for checks; providing statements copies, and completing safe-deposit box procedures, and IRA procedures.
Complies with credit union operations and security procedures by participating in all dual-control functions.
Explain, advise on and promote credit union products and services to members
Proactively looks for opportunities to cross-sell and fill members needs with credit union products.
Communicates ideas to supervisor for improving service to members
Understands his/her role in the event of a robbery, and knows proper post-robbery procedures.
Performs stop-payments procedures as necessary.
Assists members in entering and exiting safe deposit area.
Maintains neat and orderly work area and appropriate personal appearance and manner.
Assists in training new staff
Perform account reviews as assigned by supervisor/manager
Perform other duties as directed and assists others to complete tasks and work assignments.
Perform mail duty, and cleaning.
Ability to work at multiple branch locations.
Maintain the confidentiality of member, employee, and credit union information.
Work must be performed on-site not remotely.