Part-Time Teller

Hills Bank•North Liberty, IA

7d•Onsite

About The Position

The Teller position at Hills Bank offers a part-time schedule with a starting wage of $17.00/hr. and a comprehensive benefits package. This role is eligible for a Spanish proficiency pay differential. The schedule includes Tuesdays, Wednesdays, and Thursdays with availability between 8:15 am – 5:45 pm, and Saturday mornings from 8:15 am – 12:15 pm, averaging 28-30 hours per week. Hills Bank provides a designated career path and detailed training program, starting with foundational Teller training and progressing to more advanced components and other areas of the bank. New Tellers begin by shadowing experienced co-workers and are then shadowed themselves until they feel confident in providing quality service. The opportunity for career growth within Hills Bank is emphasized.

Requirements

Prefer a high school degree or equivalent.
1-2 years' experience in a related position, preferably in retail with cash handling responsibilities.
Skills needed in a typical office environment, including computer skills and utilization of office equipment.
Dexterity to count money.
Ability to lift 50 pounds.
Must successfully complete all training and evaluation requirements in the Retail Teller Career Path necessary for transition from Teller 1 to Teller 2 to Teller 3.
Participate in at least 3 bank sponsored or community events annually.

Responsibilities

Directly servicing customers with the paying and receiving functions of the bank, including various customer savings, checking, and credit account transactions.
Providing a high level of customer service to bank customers requiring teller services.
Referring customers to other bank departments for additional services.
Balancing daily transactions and understanding compliance regulations related to teller services.
Receiving and processing checking and savings account transactions, mortgage and consumer loan payments, credit card transactions, etc.
Issuing official checks, money orders, and bank checks.
Processing the redemption of bonds and assisting customers with additional services.
Noting and verifying significant information as required by Bank policy and procedure.
Ensuring Bank procedures are followed when processing transactions.
Maintaining favorable customer relations through proper handling of all collection and disbursement functions.
Understanding customer needs and bank products offered.
Exercising discretion, good judgment, and initiative regarding all customer contact, transaction processing, addressing inquiries, and solving problems.
Maintaining confidentiality of customer account information.
Opening night deposit vault, logging contents, distributing contents to proper individuals, and processing all deposits and other transactions using dual control at all times.
Assisting customers with entry to their safe deposit box, ensuring all bank procedures are followed.
Understanding and complying with related laws and compliance regulations that pertain to teller duties (e.g., bank secrecy act, privacy, funds availability policy).
Receiving and answering telephone inquiries from customers and internal staff regarding customer and bank-related accounts.
Assisting Bank personnel with questions on account status, bank statements, charges, interest, etc., in an efficient and courteous manner.
Maintaining adequate working funds as required by Bank policy.
Verifying and balancing assigned cash drawer daily with minimal cash variances.
Assisting supervisor in reconciling errors or discrepancies for self and other tellers.
Purchasing working money supply from Assistant Branch Manager/Branch Manager as needed.
Counting and verifying currency.
Supporting the overall sales effort, including meeting direct sales goals for referrals for other bank products.
Identifying customer's financial services needs and cross-selling services to meet those needs.
Advising customers on promotional items and services.
Giving referrals to customer service on prospects/customers for potential sales of products based on life events.
Giving referrals to other departments like Commercial, Home Mortgage, and Trust and Wealth Management.
Participating as part of various retail product campaigns the bank initiates.
Assisting the office with special events and promotions.
Being aware of overall bank product offerings to refer customers to appropriate departments.
Utilizing the bank's Customer Relationship Management (CRM) system to personalize customer interactions, manage referrals, and maintain appropriate entries regarding opportunities and interactions with customers.
Adhering to customer service standards through the Voice of the Customer program.
Assisting in the support of other bank activities as part of the overall team.
Participating in community activities throughout the year.
Performing other duties as assigned.