Teller (Full Time) - Roanoke
About The Position
The Teller position involves performing numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks. The role also includes promoting the bank’s products and services and providing excellent customer service. The Teller is responsible for the efficient, effective, and accurate performance of Teller functions, representing the bank in a courteous and professional manner. This includes receiving and processing deposits, loan payments, cashing checks, examining documents for endorsements and negotiability, processing transfers between accounts, selling traveler’s checks, official checks, and money orders, and processing credit card cash advances. The Teller is also responsible for verifying and balancing cash daily, detecting and resolving discrepancies promptly, and offering other Bank products to meet customer needs. Consistency in following Teller procedures and adherence to compliance requirements is expected. The role also involves establishing and maintaining effective business relations with clients, ensuring client requests and inquiries are promptly resolved, operating an online teller terminal, and maintaining the privacy of customer information. The Teller will assist area personnel as required, assist with training or orientation as needed, and keep their supervisor informed of activities and any problems or concerns. This role also includes completing required reports and records accurately and promptly, attending meetings and training classes, performing night drop functions as assigned, performing related clerical duties, and ensuring work areas are clean, secure, and well maintained. Cross-selling Bank products and services is a key aspect of the role.
Requirements
- High school graduate or equivalent.
- At least one year of related experience/cash handling required.
- Good communication skills.
- Professional appearance, dress, and attitude.
- Good math skills.
- Good typing skills.
- Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin, and money counting machines, and telephone.
- Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
- Ability to perform basic math skills, use decimals to compute ratios, percentages, and to draw and interpret graphs.
- Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
- Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
- Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.
- All required training and webinars in 90-day plan.
- CTR/MIL understanding.
- IVIEW Product Knowledge.
- ATM Balancing.
- WITS/Wires – min. domestic.
- Risk Management Skill.
- Dual Control Experience.
Nice To Haves
- Understanding of Bank operations preferred.
- Previous Teller experience preferred.
Responsibilities
- Processing deposits, withdrawals, and posting to general ledger accounts.
- Cashing negotiable items, savings bonds, and cashier’s checks.
- Processing loan payments and credit card cash advances.
- Examining documents for endorsements and negotiability.
- Processing transfers between accounts.
- Selling traveler’s checks, official checks, and money orders.
- Verifying and balancing cash daily.
- Detecting and resolving discrepancies promptly.
- Promoting the bank’s products and services and providing excellent customer service.
- Establishing and maintaining effective business relations with clients.
- Operating online teller terminal.
- Maintaining privacy of customer information.
- Assisting area personnel and with training or orientation as needed.
- Keeping supervisor informed of activities and any problems or concerns.
- Completing required reports and records accurately and promptly.
- Attending meetings and training classes.
- Performing night drop functions as assigned.
- Performing related clerical duties.
- Ensuring work areas are clean, secure, and well maintained.
- Cross-selling Bank products and services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
