Teller (Troy)

MAX Credit Union•Troy, AL

About The Position

At MAX Credit Union, our culture is built on simplicity, integrity, and hospitality . As a Teller, you’ll be the welcoming face that helps members navigate their financial needs with clarity and care. Whether assisting with transactions or guiding members through digital upgrades, you’ll embody our commitment to making banking easy, honest, and personal. We value our team and offer a competitive benefits package that includes: Comprehensive health and dental coverage 200% employer 401k match! Access to pharmacy and wellness programs Supportive work environment with recognition for outstanding service and more ! Role: The Teller serves as the first point of contact for members, delivering exceptional service while assisting with financial transactions such as deposits, withdrawals, and payments. Our Tellers are responsible for maintaining operational accuracy, promoting Credit Union products and services, and building trust with members through professional, knowledgeable, and personalized service. The Teller demonstrates a commitment to team collaboration, adherence to compliance procedures, and contributes to a positive and productive branch culture.

Responsibilities

Represents MAX Credit Union with professionalism and integrity by consistently adhering to appearance, attendance, and service standards as outlined in the Personnel Policy Manual.
Responds to member inquiries regarding accounts and services; listens actively, asks thoughtful questions, and provides clear, accurate information to support informed financial decisions.
Strives to understand and meet each member's needs by identifying opportunities to educate and refer members to appropriate products, services, or internal experts when necessary.
Accepts and disburses deposits, payments, and withdrawals with precision and professionalism; places holds and verifies funds in accordance with policy and regulatory requirements.
Completes teller window functions and reconciliations for cash drawers and vaults.
Protects member information by adhering to security procedures and confidentiality protocols.
Follows check acceptance policies, applies check holds, and reports irregularities promptly.
Reviews and prepares daily transaction summaries, check batching, and other documentation with accuracy to support audit readiness and minimize errors.
Maintains a member first mindset.
Upholds core values and builds team member and customer relationships.
Completes all training as required.
Performs other duties as assigned.