Assistant Manager, Troy
About The Position
The Assistant Manager is responsible for partnering with the Floor Director and Managing Director to successfully run all aspects of the business including building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff. All other duties as assigned by the supervisor. Daily supervision of staff (coaching, training and assistance in achieving sales objectives). Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team members embody the Hermès spirit. Identifying sales opportunities by weekly review of business by profession, tracking delivery and special orders. Apply these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique. Contributing to and/or conducting monthly touch-base meetings and annual performance evaluations in tandem with Floor Director/Managing Director. Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standards. Ensures policy and procedure is clearly communicated to team and all are actively compliant. Monitor E-time and scheduling needs for the staff. Keep and accurate record of vacation, time and attendance in tandem with HR. Organizes seasonal trainings including key profession points, share internal updates, and ensure sales team are integrating into client conversations at point of sale. Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions. Making critical client decisions and runs business during Floor Director/Managing Director's visits to Preview/Podium.
Requirements
- 4+ years of retail management experience; prior experience in a luxury environment is preferred
- Must possess basic office skills including proficiency in Excel, Word, Cegid and E-time
- Ability to learn merchandise, POS and payroll systems; effectively troubleshoot
- Ability to interpret sales data and translate into effective business recommendations
- Clear written and verbal communication skills
- Ability to lift between 0-25 lbs. without assistance
- Flexible in work availability as business needs dictate
Nice To Haves
- prior experience in a luxury environment is preferred
Responsibilities
- Partnering with the Floor Director and Managing Director to successfully run all aspects of the business
- Building sales
- Identifying opportunities
- Client development via CRM and service initiatives
- Coaching and counseling of staff
- Daily supervision of staff (coaching, training and assistance in achieving sales objectives)
- Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team members embody the Hermès spirit
- Identifying sales opportunities by weekly review of business by profession, tracking delivery and special orders
- Apply these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique
- Contributing to and/or conducting monthly touch-base meetings and annual performance evaluations in tandem with Floor Director/Managing Director
- Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standards
- Ensures policy and procedure is clearly communicated to team and all are actively compliant
- Monitor E-time and scheduling needs for the staff
- Keep and accurate record of vacation, time and attendance in tandem with HR
- Organizes seasonal trainings including key profession points, share internal updates, and ensure sales team are integrating into client conversations at point of sale
- Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions
- Making critical client decisions and runs business during Floor Director/Managing Director's visits to Preview/Podium
Benefits
- Commission and bonus incentives based on sales performance
- Medical, Dental, Vision, Life Insurance and Disability
- Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
- Paid Parental leave and transition time
- 401(k) and Roth Retirement plan with company matching and profit sharing
- Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
- Product discount and EAP resources
- Access to Calm App, Health Advocate, Family Building Support and more!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
