Assistant Branch Manager - Shelby/Troy

Credit Union ONE Career • Shelby Twp, MI

3d

About The Position

The Assistant Branch Manager will jointly serve the Shelby and Waterford branches. Provides support and assists the Branch Manager in the overall day-to-day management of a retail branch. Assumes responsibility for all Branch Manager duties in their absence. Performs transactions including taking loan applications and closing loans (consumer and home equity). The majority of the time the ABM will physically be in the Shelby branch. Expected to work at the Waterford branch one week per month and in the absence of the Waterford Branch Manager. Coaches and develops Tellers at both locations. Keeps both Branch Managers up to date on employee and branch matters. Incentives are tied to the Shelby branch since that is where the majority of the time is spent. Coaching and performance reviews will be conducted by both Branch Managers. ESSENTIAL DUTIES: Supervision Responsibilities – Supports Branch Manager with defined supervision responsibilities to ensure positive performance of all branch functions. Operations/Audits – Maintains superior knowledge of all operational processes and procedures. Maintains a high level of understanding of the branch audit function and assists with assuring branch is in compliance with audit standards at all times. Assists with the preparation of responses to any adverse audit findings and works with Branch Manager to implement any corrective measures. Effectively establishes relationships with members, identifying their needs and then offering appropriate solutions in a compelling way that exhibits value, understands the features and benefits, as well as risks, and purchases the solution. Works with and coaches branch employees to identify member investment needs or potential opportunities for investment services and refer them to the Financial Consultant. Prospects within the branch by establishing relationships with the members identify members’ investment needs and offers them products or services, or refers to the financial consultants.

Requirements

• Associate Degree. Emphasis of study in business administration preferred
• Minimum of two years of work - related experience
• Hold a valid Michigan Credit Insurance License or obtain such designation within 6 months of hire date.
• Exceptional verbal, written and interpersonal communication skills.
• Strong leadership skills
• Background checks are required.
• Pre-employment assessments are required and candidates are contacted through e-mail if advanced to this step.

Nice To Haves

• Consumer and/or mortgage lending experience preferred.

Responsibilities

• Supports Branch Manager with defined supervision responsibilities to ensure positive performance of all branch functions.
• Maintains superior knowledge of all operational processes and procedures.
• Maintains a high level of understanding of the branch audit function and assists with assuring branch is in compliance with audit standards at all times.
• Assists with the preparation of responses to any adverse audit findings and works with Branch Manager to implement any corrective measures.
• Effectively establishes relationships with members, identifying their needs and then offering appropriate solutions in a compelling way that exhibits value, understands the features and benefits, as well as risks, and purchases the solution.
• Works with and coaches branch employees to identify member investment needs or potential opportunities for investment services and refer them to the Financial Consultant.
• Prospects within the branch by establishing relationships with the members identify members’ investment needs and offers them products or services, or refers to the financial consultants.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree