Teller Bilingual Part Time District Heights

Wells Fargo•District Heights, MD

4d•$24 - $31•Onsite

About The Position

Wells Fargo is seeking a bilingual Teller to join its National Branch Network in District Heights, Maryland. This front-line, customer-focused role supports customers’ everyday banking needs through in-branch interactions. The Teller accurately processes transactions and provides a welcoming, reliable experience while representing the branch through attentive service and care. The role builds foundational banking skills by helping identify customer needs and introducing helpful products, services, and digital tools. Tellers connect customers with the appropriate banker for detailed product conversations and work with branch teammates to support daily operations and a consistent customer experience. Wells Fargo provides training, coaching, and a team-based culture to support growth and career mobility. The position requires Spanish/English speaking and listening proficiency and a required language assessment. The work schedule includes Saturdays. This position is not eligible for visa sponsorship. The posted base pay range is $24.00–$31.00; pay may vary based on factors including performance, skills, experience, and work location, and employees may be eligible for incentives.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Bilingual speaking and listening proficiency in Spanish and English.
Ability to work a schedule that includes Saturdays.
Must take and pass the required language assessment.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills.
Organization and adaptability, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build customer relationships, listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, use sound judgment, and manage risk in accordance with policies and controls.
Use communication and active listening skills to clarify needs and provide clear solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues as required and make sound risk decisions.