Teller (20 Hours Weekly) Englewood

TD•Englewood, NJ

3d•Onsite

About The Position

The Teller II works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions. The role involves executing TD's Brand promise, performing customer transactions, responding to inquiries, and engaging in lobby leadership. Tellers also act as advocates for the customer by conducting needs-based conversations, offering solutions, and referring customers to appropriate partners. Additionally, Tellers train and mentor new Tellers, assist supervisors, and ensure compliance with operational activities and regulations. They are responsible for verifying customer identities, balancing cash drawers, ATMs, and TCDs/TCRs, adhering to safe deposit box procedures, and maintaining cash limits and security. Accountable for confidential customer information, dual control, and following security/audit measures to prevent fraud. Expected to complete all required training by due dates.

Requirements

High school diploma or GED
1 year teller or cash handling experience preferred
Demonstrated Customer Service skills preferred
Ability to work weekends, evenings, holidays as scheduled
Strong organizational skills
Detail-oriented
Ability to function in a fast-paced and changing environment
Excellent communication skills with ability to be concise, clear and consistent

Responsibilities

Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary
Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs
Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
Trains and acts as a mentor to new Tellers
Assists supervisors with daily duties as directed by Store leadership
Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
Verifies customers' identities by following customer authentication policies & procedures
Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
Adheres to safe deposit box procedures/operations and guidelines
Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
Accountable for ensuring confidential customer information is securely stored throughout the day
Understands the importance of and follows dual control
Follows all security and audit measures to minimize potential loss
Utilizes bank tools and processes to detect, address and prevent fraud
Expected to complete all required in-classroom training and on-line training by established due dates