Pipeline Full Time Teller - Boonsboro and Hagerstown Branches

M&T Bank•Hagerstown, MD

23d•Onsite

About The Position

This is a full-time Teller Talent Pipeline position, which allows M&T Bank to proactively consider qualified candidates for future Teller opportunities as they arise. The role specializes in the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. Tellers process a variety of financial transactions accurately and efficiently.

Requirements

High school diploma or equivalent (GED)
Minimum of 6 months customer service experience
Data entry and/or cash handling experience
Proven verbal communication skills
Proven interpersonal skills
Proven ability to demonstrate exceptional customer service
Well-organized
Proven time management skills
Proven prioritization skills
Proficient with internet user-level technology

Nice To Haves

Bilingual based on branch needs

Responsibilities

Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
Educate customers through digital demonstrations and identify self-service opportunities.
Engage in lobby management, greeting customers and proactively addressing their needs.
Accurately balance and process customer transactions efficiently following Bank Policy.
Take ownership of escalated account services issues until resolution and log all customer complaints.
Transition identified sales opportunities and provide introductions to appropriate banking partners.
Complete branch-related operational activities such as cash ordering, vault, ATM, and wire transfer activities.
Process customer/account maintenance accurately.
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
Adhere to applicable compliance/operational risk controls.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points.
Complete other related duties as assigned.