Teller - P.T. Weekends - Riverside

APG Federal Credit Union•Riverside, CA

18d

About The Position

Under the general supervision of branch management, the Teller performs cash receipt and payment duties, identifies members’ needs, and recommends appropriate credit union products and services. The role provides consistently courteous, professional, high-quality member service; cross-sells APGFCU products and services; and follows safety and security policies, Teller Performance Standards, and procedures. The position requires a flexible schedule, Saturday availability, and travel to other branch locations. The employee must complete applicable training and comply with federal regulations and APGFCU policies and procedures relevant to the role.

Requirements

High school diploma or equivalent.
At least six months of customer service experience.
Good interpersonal, interaction, organizational, and oral communication skills.
Ability to work as part of a team in a multitasked, fast-paced environment.
Ability to use hands to lift coins or money bags and occasionally lift or move up to 30 pounds.

Nice To Haves

At least six months of cash-handling experience.
Knowledge of financial institution procedures.
Knowledge of basic debit and credit principles, personal computers and software applications, business office equipment, commercial mathematics, and data entry.

Responsibilities

Process member transactions accurately and efficiently in accordance with credit union policies and regulations, including check cashing, deposits, withdrawals, bond redemptions, loan payments, cash advances, transfers, and issuing monetary instruments.
Set up cash machines and supplies for daily operations.
Greet members professionally and courteously and process transactions within established procedures and cash and check authority limits.
Enter transactions into software applications and adhere to Teller Performance Standards, including performance expectations, accuracy guidelines, and transaction authority limits.
Verify work before disbursing funds, review transaction data for accuracy, use the system’s in-and-out cash calculator, raise questions or problems with a supervisor promptly, and follow operational procedures.
Perform teller and branch settlement activities, including processing night deposits, verifying and organizing cash drawers, completing tracking logs, reconciling fees and transaction entries, participating in end-of-day settlement, and assisting with ATM settlement.
Protect members’ sensitive information and identify potential elder abuse, counterfeit bills, fraudulent checks, and other scams.
Maintain current knowledge of credit union products and services and refer members to appropriate products, services, departments, or individuals.
Meet performance expectations outlined in Teller Performance Standards.
Complete applicable training and comply with relevant federal regulations and APGFCU policies and procedures.
Perform other similar or related duties as directed.
Work Saturday hours and travel to other branch locations as needed.