Teller

ASE Credit Union • Selma, AL

1d • Onsite

About The Position

Role Responsible for accurately processing financial transactions and assisting members in the lobby, drive-thru window and/or by telephone. Provides friendly, professional, confidential service to members by assuring a positive experience and minimizing wait time.

Requirements

• Six months of customer service and/or cash handling experience.
• High school degree or GED required.
• Must be bondable.
• Good written and oral communication skills.
• Time management skills.
• Ability to prioritize and multitask.
• Logic and reasoning skills.
• Attention to detail.
• Microsoft Office.

Nice To Haves

• A significant level of trust and diplomacy is required to be an effective subject matter expert in the position.
• Ability to communicate information of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience.
• Communications can involve motivating, influencing, educating, and/or advising others on matters of significance.
• Ability to develop and foster strong working relationships with team members and members to ensure we are achieving the overall mission and vision of the credit union.
• Incorporate core values into daily activities and decisions.

Responsibilities

• Demonstrate efficiency with financial transactions for checking, savings, and loan members; receives funds, posts transactions, and processes withdrawals as requested. Processes redemption for bonds as needed. Verbally confirms intended transactions with members to assure needs are met and minimize errors.
• Processes transactions effectively to ensure minimal errors are made. Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any outages. Follows established procedures with regards to accepting, determining appropriate holds, and negotiating checks on member accounts. Effectively processes shared branching transactions according to Shared Branching Operating Rules and Regulations.
• Adheres to service standard expectations by exceeding established sales and service goals monthly. Identifies cross sell opportunities through engaging in conversation with members to determine product and service needs.
• Assist other departments and branches with transactions as needed, provide support for branch managers with staffing needs and fulfilling member requests. Assists with member care center calls as needed.
• Create and maintain a clean, neat, and professional work environment and have a positive outlook and behavior toward members and team members.
• Comply with all company policies, procedures, and service standards. Comply with all applicable laws and regulations.
• All other job responsibilities as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees