Teller Killeen

PNC Bank•Killeen, TX

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Teller, you will provide exceptional customer service, accurately perform high volume customer banking transactions, educate customers on innovative technology and develop banking product referral opportunities through strong customer relationship skills. This position, within PNC's Retail Branch Banking Network, is based in Killeen Texas at the Killeen branch. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. The role involves delivering a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. It includes processing a variety of customer interactions, educating customers on financial alternatives, identifying banking opportunities, and making appropriate referrals. Tellers also perform lobby engagement activities, educate customers on leveraging technology for transactions, apply product and procedural knowledge to solve problems, and ensure daily operations are efficient and accurate. Employees are expected to be customer-focused and adept at managing risk.

Requirements

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused)
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk)
Accuracy and Attention to Detail
Addressing Customer Needs
Banking Products
Digital Awareness
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Matrix Management
Problem Solving
Understanding Customer Needs
Prior experience is not required
No Degree

Nice To Haves

Bilingual Spanish Preferred
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Responsibilities

Provide exceptional customer service
Accurately perform high volume customer banking transactions
Educate customers on innovative technology
Develop banking product referral opportunities through strong customer relationship skills
Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet
Process a variety of customer interactions
Educate customers on alternatives available for their financial interactions
Identify banking opportunities during the customer interaction and refer as appropriate
Identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs
Educate customers on options for managing financial transactions by leveraging technology, tools and resources
Apply product and procedural knowledge to solve customer's problems
Adhere to all policies and procedures, demonstrating sound judgment within established limits
Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service