Teller Supervisor

First Interstate BancSystem•Billings, MT

About The Position

The Teller Supervisor is responsible for daily teller transactions in both the lobby and drive-up locations of the branch. This position is also responsible for the delivery of outstanding customer service and for developing and maintaining client relationships by recognizing referral opportunities for additional Retail products and other lines of business. This is an advanced position.

Requirements

Attention to detail, including verbal and written instructions; maintain confidentiality.
Effective use of tact and diplomacy as it relates to clients and co-workers.
Working knowledge and use of a personal computer, Word/Excel software programs and strong 10-key skills preferred.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organizations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate and percent, and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Follows all check and proper cash handling standards, meeting or exceeding bank cash balancing standards.
Demonstrates compliance with all bank regulations for assigned job functions and applies to designated job responsibilities.
Keeps up to date on regulation changes; follows all bank policies and procedures.
Completes all required annual or job-specific training.
Embraces First Interstate Bank vision, mission, and values.
High School Diploma or General Education Degree (GED) required
4-6 years experience in a cash handling and customer service role required
Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
Handling - Frequently
Hearing - Frequently
Lifting - Occasionally
Sitting - Occasionally
Standing - Frequently
Talking - Frequently
Walking - Occasionally
Regular and Predictable Attendance - Required

Responsibilities

Processes expected number of teller transactions or more daily using our current teller platforms; transactions include processing deposits, loan payments, mortgage payments, credit card payments, escrow payment, cash advances, check cashing, official check purchases, gift card sales, travel card sales, proof transactions, and the buying or selling of foreign currency.
Collaborates on the selection, placement, performance, development, promotion, and termination of branch employees with the Teller Hub Manager and/or appropriate senior level manager.
Utilizes 360View to process activities, incidents, and referrals to business partners and all other lines of business.
Performs supervisory responsibilities in retail branches.
Mentors Teller I, Teller II, and Teller III employees.