Teller Supervisor (CSR Supervisor), Goshen Banking Center, Goshen, IN

1st Source Bank•Goshen, IN

About The Position

The Teller Supervisor (CSR Supervisor) supervises and directs the transaction activities of the CSR team, coordinates staff schedules, and guides team training and development. In the absence of the Banking Center Manager, the supervisor oversees the banking center. The role supports operational, customer service, sales, compliance, and administrative activities at the banking center.

Requirements

At least two years of CSR experience or equivalent retail or cash-handling experience.
Customer service experience.
Ability to have crucial conversations with staff.
High degree of attention to detail.
Ability to cross-sell bank products and services.
Good written and verbal communication skills.
PC skills, including proficiency in Microsoft Office.
Good problem-solving skills.
Ability to work in a team atmosphere.
Ability to protect the confidentiality and privacy of others and company documents and records.
Ability to handle multiple tasks in a fast-paced environment.
Ability to travel to all locations as needed for meetings, projects, training, and seminars.
Ability to stand for prolonged periods of time.

Nice To Haves

Three or more years of retail banking experience.
Prior supervisory experience.
One to three years of college.

Responsibilities

Lead the CSR team in accordance with established security safeguards, bank policies, procedures, and guidelines.
Oversee the banking center when the Banking Center Manager is absent.
Supervise and schedule assigned staff, and exercise authority concerning interviewing, hiring, performance appraisals, discipline, promotions, salary recommendations, and terminations.
Work with the CSR team to resolve routine procedural and processing issues.
Ensure the CSR team meets established goals.
Identify client needs, promote products and services, and refer clients to appropriate bank colleagues when needed.
Cultivate customer relationships, initiate referrals, and cross-sell bank products and services.
Assist the banking center team with operational duties, including safe deposit, cash machine, ATM balancing, vault, and end-of-day work.
Build client loyalty and relationships, including addressing clients by name.
Deliver exceptional customer service to clients.
Adhere to established bank policies, procedures, and guidelines.
Participate in retail sales programs to help meet personal and banking center goals.
Participate in team meetings, community projects, and appropriate educational programs related to the position.
Help the Banking Center Manager support and drive sales goals.
Assist the Banking Center Manager with audits and reporting as requested.
Maintain regular and predictable attendance.
Complete compliance training related to the position.
Understand and comply with applicable laws and regulations.
Perform other duties as assigned.