Teller Supervisor (Full-Time) - Bloomington

CIBM BANK•Bloomington, IL

5d•$18 - $21•Onsite

About The Position

CIBM Bank is looking for a motivated, reliable and customer-focused individual to join our team as a Teller Supervisor. Our Teller Supervisors are the forefront of our exceptional customer service. This individual will provide personalized education and expert recommendations to customers on a variety of banking products and services that we have to offer. If you're passionate about delivering exceptional customer service, have a strong sales background, and excel in communication, we’d love for you to join our team at CIBM Bank!

Requirements

Knowledge of banking regulations and practices consistent with that normally obtained through 18 months of education or training beyond high school, or equivalent, is required.
Skills and abilities sufficient to perform the essential functions--such as customer service and transactional duties, data entry, basic mathematical calculations, and communication skills.
The ability to lift 50 lbs. is also required.

Nice To Haves

Approximately two years of experience in banking or a related field, knowledge of bank regulations, and proficiency in using computer software for typical office applications are preferred.

Responsibilities

Managing the day-to-day Teller operations in the branch Retail department.
Providing quality customer service by accurately processing transactions in a professional and courteous manner and in accordance with bank and regulatory policy and procedure.
Managing and monitoring the activities and performance of the branch Retail department and subordinates.
Accurately approving customer transactions.
Accurately processing customer transactions, including but not limited to counting cash, accepting deposits, and processing withdrawal requests.
Promoting bank products and services, including recognizing opportunities for referrals to Retail Banking, Commercial Banking, and other lines of business.
Participating in sales campaigns by educating customers on the benefits of the targeted products and services.
Assisting customers with accounts and other related inquiries.
Strictly adhering to bank policies, procedures, and controls over customer transactions, cash and security.
Providing guidance and training to branch retail staff.
Monitoring subordinates compliance with bank policies, procedures, and controls over customer transactions, cash and security.
Providing administrative support to other retail and lending staff to meet the needs of the customer and assist in the sales efforts of the facility.
Effectively and fluently communicating with customers, co-workers, and other business contacts within a culturally diverse work environment.
Developing and maintaining effective working relationships at all levels by proactively participating and contributing to a positive work environment, controlling emotions and temperament, and exhibiting courteous, respectful, and professional behavior.