Teller Supervisor

Bank Iowa • West Des Moines, IA

1d

About The Position

As a Teller Supervisor at Bank Iowa, you will be primarily responsible for the overall supervision of the teller team and ensuring a superior client experience. Teller Supervisor partner with the Branch Manager in directing activities within the branch to accomplish sales and service objectives to enhance client relationships. A Teller Supervisor supervises and coordinates the day-to-day activities of the teller line for our West Des Moines location. Leads the teller line in cross-selling, referrals and new business efforts in support of branch referral goals. Serves as Back up to Branch Manager when needed. A Teller Supervisor manages teller schedules ensuring continuous coverage of teller functions and adherence to established schedules. Works closely with branch management to communicate key information to the branch team regarding changes to bank policies, procedures, products and services.

Requirements

• High School Diploma/G.E.D.
• 5+ years previous cash handling and/or client experience in a financial institution.
• Ideal candidates will have banking experience, strong customer service focus, ability to listen to customer needs and suggest solutions for those needs, excellent oral and written communication skills, and ability to learn and utilize multiple computer applications.

Nice To Haves

• Previous Teller Supervisor experience preferred.

Responsibilities

• overall supervision of the teller team
• ensuring a superior client experience
• partner with the Branch Manager in directing activities within the branch to accomplish sales and service objectives to enhance client relationships
• supervises and coordinates the day-to-day activities of the teller line
• Leads the teller line in cross-selling, referrals and new business efforts in support of branch referral goals
• Serves as Back up to Branch Manager when needed
• manages teller schedules ensuring continuous coverage of teller functions and adherence to established schedules
• Works closely with branch management to communicate key information to the branch team regarding changes to bank policies, procedures, products and services

Benefits

• A competitive financial package we want you to bring your best so in addition to your compensation, every team member receives a bonus opportunity, a generous 401k match, and discretionary profit sharing.
• Robust benefits and wellness - we are proud to offer health, dental and vision insurance as well as a wellness program designed to help drive down your premiums for benefits-eligible team members. Our wellness initiatives promote positive change and allows our team members to think big.
• Blending work and life – As a people-centered organization, each team member is provided a generous PTO bank. Bank Iowa team members receive 11 paid observed holidays, 100% paid parental leave, an opportunity for sabbatical leave, generous bereavement, and an employee assistance program designed to support team members throughout various stages in their lives.
• Continued learning opportunities – Bank Iowa enables great things and supports team member development at every stage of your career. Our development approach focuses on your innate talents and developing those into areas of strengths. Learning experiences are available in formal & informal training settings, as well, on-the-job training. Development programs are available in-person and online. Our tuition reimbursement program is available to support formal education programs.
• Community Involvement – Our team members are active members of their communities and people-centered. Bank Iowa aspires to be a center of influence in each of the 22 communities we are located in. In addition to company-sponsored volunteer opportunities, we offer paid volunteer time off (VTO), which allows team members to give their time to organizations they care about, without having to use PTO.
• Recognition – Bank Iowa is proud of our team members who “Live our Values”. Our peer nominated recognition program presented annually, recognizes and celebrates team members who exemplified our values from the past year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED