Teller Supervisor

Flat Branch Bank•Columbia, MO

About The Position

Basic Description: Responsible for implementing existing policies, procedures, and systems involving Teller operations and customer service functions. Coordinates, directs, and assigns Teller work. Responsible for smooth flow of Teller line, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensure that customers are promptly and professionally served. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for ensuring and performing efficient, effective, and professional Teller operations. Ensures that all Teller functions are correctly performed and are in accordance with established polices and standards. Ensures that all security procedures are followed. Coordinates Teller operations by assisting in assigning work and distributing workflow. Answers Teller’s questions, solves problems, and assists with complex transactions and sensitive customer relations problems. Explains policies and procedures to customers. Makes judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts. Investigates Teller out-of-balance conditions and institutes corrective procedures. Assists in finding balancing errors. Ensures that each Teller balances at the end of each day and that all monies are secured in accordance with established procedures. Maintains an inventory of cashier's checks, money orders, receipts, and other negotiable items for use in the Teller area. Experienced in Windows and Excel spreadsheet applications. Monitors need of New Accounts and provide back-up as necessary. Assumes responsibility for ensuring and effectively performing customer service functions. Ensures that customer service functions are performed in accordance with established policies and standards. Resolves customers’ requests, problems, and questions promptly or refers appropriately. Presents and explains Bank services and products to customers and assists in meeting their financial needs. Answers questions and solves problems for customers by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. Receives and directs customers and telephone calls. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages. Performs file maintenance and account changes as needed. Keeps customers informed of Bank services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services. Maintains and projects the Bank's professional reputation. Maintains privacy of customer account information. Actively cross sells Bank products and services. Effectively supervises area personnel, ensuring optimal performance. Provides leadership to personnel through effective objective setting, delegation, and communication. Ensures that personnel are well trained, effective, and optimally used. Provides instruction regarding policy, procedure, and service and product offerings. Assists new associates. Monitors tellers to ensure compliance with policy, procedures, and sales culture. Assists and supports associates as needed.

Requirements

High school graduate or equivalent.
A thorough knowledge of Teller operations and procedures.
Good understanding of Bank operations
Knowledge of basic accounting.
Minimum of 2.5 years successful Teller experience
Completes Teller Assessments
Assists with operational audits.
All aspects of the Teller line
General New Account knowledge and Online Banking
Ability to help customers with Teller and Personal Banker duties.

Responsibilities

Implementing existing policies, procedures, and systems involving Teller operations and customer service functions
Coordinates, directs, and assigns Teller work
Responsible for smooth flow of Teller line, adequate window coverage, and general training
Oversees provision of a full range of services (including phone and mail) to customers and prospective customers
Ensuring and performing efficient, effective, and professional Teller operations
Ensuring that all Teller functions are correctly performed and are in accordance with established polices and standards
Ensuring that all security procedures are followed
Coordinating Teller operations by assisting in assigning work and distributing workflow
Answering Teller’s questions, solves problems, and assists with complex transactions and sensitive customer relations problems
Explaining policies and procedures to customers
Making judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts
Investigating Teller out-of-balance conditions and institutes corrective procedures
Assisting in finding balancing errors
Ensuring that each Teller balances at the end of each day and that all monies are secured in accordance with established procedures
Maintaining an inventory of cashier's checks, money orders, receipts, and other negotiable items for use in the Teller area
Monitoring need of New Accounts and provide back-up as necessary
Ensuring and effectively performing customer service functions
Resolving customers’ requests, problems, and questions promptly or refers appropriately
Presenting and explaining Bank services and products to customers and assists in meeting their financial needs
Answering questions and solves problems for customers by listening to problems, collecting data, securing answers, and reporting results to the inquiring party
Receiving and directs customers and telephone calls
Performing file maintenance and account changes as needed
Keeping customers informed of Bank services and policies
Maintaining and projects the Bank's professional reputation
Maintaining privacy of customer account information
Actively cross sells Bank products and services
Effectively supervises area personnel, ensuring optimal performance
Providing leadership to personnel through effective objective setting, delegation, and communication
Ensuring that personnel are well trained, effective, and optimally used
Monitoring tellers to ensure compliance with policy, procedures, and sales culture
Assisting and supports associates as needed