Teller Supervisor

Capital Credit Union•Sturgeon Bay, WI

1d•Onsite

About The Position

The Teller Supervisor upholds the Credit Union’s mission by ensuring the quality and efficiency of service delivered by the teller line. This role involves supervising employee performance and the daily operation of the teller area. The supervisor assists members in person, through drive-ups, or by telephone, providing a broad range of Credit Union information. They are responsible for promoting a quality service and sales orientation and building relationships with members through advocacy.

Requirements

Ability to read, write, and comprehend detailed and sometimes technical instructions, short correspondence, and memos.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education.
Ability to operate an on-line computer terminal (including a good working knowledge of the core computer system, document archive software, Microsoft Word and Excel, and e-mail), coin processing machine, and adding machine as normally acquired through a basic course or one to three months of on-the-job experience.
Comprehensive knowledge of the products, services, and procedures needed to process transactions as normally acquired through three to six months of on-the-job experience.
Detailed knowledge of the Teller Supervisor function as normally acquired through six to twelve months of on-the-job experience.
Ability to concentrate and pay close attention to detail for over ninety percent of work time.
Must be able to closely examine documentation and currency, requiring a high degree of accuracy.
Analytical ability necessary to research and resolve member and teller problems and determine the appropriate course of action in unique situations.
Accurately assesses employee performance.
Interpersonal skills necessary to deal effectively and efficiently with a diverse group of members and employees in high-stress situations.
Substantial communication/listening skills to supervise new and existing employees and deal diplomatically and effectively with sensitive situations.
Demonstrates good motivation and delegation skills.
Ability to exercise a high degree of independent judgment when supervising employees and addressing member or work area problems.
Demonstrates consistent leadership traits and supports overall business objectives.
Ability to develop staff by mentoring and/or cross-training employees.

Responsibilities

Completes teller schedules to maintain proper staff coverage, potentially working with other supervisors for adequate staffing.
Supervises the work flow of the teller area.
Assigns, directs, coordinates, and receives the work of the assigned staff.
Provides guidance and motivation to staff, specifically in meeting individual and organizational goals.
Researches and follows up on member complaints.
Performs the principal duties and responsibilities of a teller or lead teller as needed.
Processes NSF, missing endorsement, and other returned items for the branch.
Performs audits on cash drawers.
Ensures the cash vault and coin machine are balanced daily.
Responsible for verifying currency orders.
Summarizes daily work, including check recap, verifying cashier’s checks, and checking GLs, or cross-trains employees to assume these duties.
Develops the teller line staff, including establishing member advocacy objectives, overseeing training and cross-training, completing annual performance appraisals, recommending salary adjustments and promotions, and directing monthly staff meetings.
Encourages employee participation in the incentive program.
Interviews and selects new staff members with the Branch Manager.
Performs miscellaneous duties such as auditing teller drawers, responding to security alarms, maintaining postage and corporate checks, reviewing time cards, sorting branch mail, routing correspondence, ensuring branch cleanliness, and maintaining branch marketing displays.
Builds quality relationships with members through member advocacy.
Ensures the safety of the staff.
Understands and enforces policies and regulations.