Teller Supervisor

GPO Federal Credit Union•City of Rome, NY

just now•Onsite

About The Position

The Teller Supervisor is responsible for overseeing the smooth operation of the teller line by maintaining a professional, secure and safe environment. They must also handle monetary transactions and deliver superior service to members. Teller Supervisor scheduling is Monday-Friday 8:15am-5:15pm with two to three Saturdays a month from 8:45am-12:15pm. This role also involves being a leader and role model for the tellers, adapting a work ethic aligned with GPO’s mission, holding oneself accountable for actions and commitments, completing assigned training, continually searching for opportunities to enhance abilities and knowledge, effectively communicating with fellow employees and branch management, and following policies and procedures while abiding by ethical standards.

Requirements

Be a leader and role model for the tellers.
Adapt a work ethic that is aligned with GPO’s mission and keeps our member service at the forefront.
Hold oneself accountable for your actions and commitments.
Complete training as assigned and continually search for opportunities to enhance one’s ability and knowledge.
Effectively communicate with fellow employees and branch management in a professional and courteous manner.
Follow policies and procedures, abiding by the ethical standards as outlined in the personnel policy.
Determined and motivated individual with a positive attitude.
Ability to work in a team setting as well as take on projects as an individual.
A high-school diploma or a GED.
A minimum of two-years of teller experience.
Must be able to guide other tellers on policies and procedures relating to teller line functions.
Must have a proven ability to cross-sell and refer products and services.
Should be proficient in the use of computers and various software programs
Must have excellent verbal and written communication skills

Responsibilities

Oversee the teller line operation for the branch.
Ensure timely and accurate processing of member transactions.
Maintain the branch vault, including processing vault transactions, ordering cash, balancing cash drawers and maintaining proper records.
Greet and engage with members to guarantee a positive experience and develop strong member relationships.
Look for opportunities to cross-sell products and services that would provide value and benefit to the members and encourage tellers to do the same.
Oversee ATM balancing, daily deposits and night depository.
Monitor branch security on a daily basis; ensuring that cameras, monitors, etc. are in working order.
Perform monthly surprise audits.
Other duties as assigned

Benefits

Employer Paid 401K Retirement Plan (starting on your first day with 3% employer contribution match)
Life Insurance
Long Term Disability
HSA Contributions
Competitive Salaries
Annual Raises
Incentives
Low Cost Medical, Dental, & Vision Insurance
Paid Vacation Time
Sick Leave
Personal Time
11 Paid Holidays