Teller Supervisor (Full Time) - Plano, 14th St.

Prosperity Bank•Plano, TX

10d•Onsite

About The Position

Responsible for implementing existing policies, procedures, and systems involving Teller operations and customer service functions. Coordinates, directs, and assigns Teller work. Responsible for smooth flow of Teller line, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served.

Requirements

High school graduate or equivalent.
Thorough knowledge of Teller operations and procedures.
Good understanding of Bank operations.
Understanding of Bank philosophy.
Knowledge of basic accounting.
Minimum of 2.5 years successful Teller experience.
Same requirements as a Teller III.
Facilitates GS3 (Gold Star Sales and Service) program for Tellers on team, if applicable to Banking Center.
Completes Teller Performance Score Cards, if applicable to Banking Center.
Completes Teller Assessments.
Assists with operational audits.
Any other items deemed necessary by Banking Center Manager or Banking Center Area Manager.
All aspects of the Teller line.
General New Account knowledge and Online Banking.
Ability to help customers with Teller and Personal Banker duties.
Assist the Banking Center Manager with ongoing development and coaching of the Teller Team.
Assists other tellers with Operations and Procedures to maintain a high level of proficiency with all work on the Teller line.
Maintains all retention and logs to the standard of the bank.
Excellent communication and leadership skills.
Supervisory and training abilities.
Uses good judgement for sound decisions.
Professional appearance, dress, and attitude.
Solid math skills.
Ability to operate related computer software, and business equipment including 10- key, money counters, and telephone.
Ability to deal with a variety of variables under only limited standardization.
Ability to interpret various instructions.
Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs.
Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.

Nice To Haves

All aspects of Personal Banker position with intention of becoming a Personal Banker.
All aspects of the branch with the intention of becoming a Banking Center Manager.
Continued training to maintain an up-to-date knowledge of banking procedures and compliance.

Responsibilities

Ensures and performs efficient, effective, and professional Teller operations, adhering to policies, standards, and security procedures.
Coordinates Teller operations by assisting in assigning work and distributing workflow, answering questions, solving problems, and assisting with complex transactions and customer relations.
Explains policies and procedures to customers and makes judgments regarding cashing and/or accepting checks or drafts within limits of authority.
Investigates Teller out-of-balance conditions, institutes corrective procedures, and assists in finding balancing errors.
Ensures Tellers balance daily and all monies are secured according to procedures.
Performs Teller paying and receiving functions, receives deposits and loan payments, and prepares receipts.
Maintains an inventory of negotiable items for the Teller area.
Monitors needs of New Accounts and provides back up as necessary.
Ensures effective performance of customer service functions in accordance with established policies and standards.
Resolves customer requests, problems, and questions promptly or refers appropriately.
Presents and explains Bank services and products to customers and assists in meeting their financial needs.
Answers customer questions and solves problems by listening, collecting data, securing answers, and reporting results.
Receives and directs customers and telephone calls, responding to inquiries or directing them as necessary.
Performs file maintenance and account changes as needed.
Keeps customers informed of Bank services and policies.
Maintains and projects the Bank's professional reputation and the privacy of customer account information.
Actively cross-sells Bank products and services.
Effectively supervises area personnel, ensuring optimal performance through objective setting, delegation, and communication.
Ensures personnel are well trained, effective, and optimally used, providing instruction on policy, procedure, and service/product offerings.
Provides sales training according to Prosperity’s sales philosophy and monitors tellers for compliance.
Tracks individual associate progress, assists with performance appraisals, and provides support for associate improvement.
Establishes and maintains effective communication and coordination with branch and area personnel and management.
Coordinates Teller duties with related functions inside and outside the branch.
Keeps management informed of area activities and significant problems, providing suggestions for improvement.
Completes required reports and related documents promptly and accurately.
Attends meetings as required.
Ensures work areas and equipment are clean and well maintained.
Performs procedures for opening and closing operations, including vault, alarm, and door duties.
Replaces Tellers as needed.
Performs related clerical functions as required.