Teller Supervisor (Full Time) - Grapevine Main

PROSPERITY BANK•Grapevine, TX

1d•Onsite

About The Position

Responsible for implementing existing policies, procedures, and systems involving Teller operations and customer service functions. Coordinates, directs, and assigns Teller work. Responsible for smooth flow of Teller line, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served.

Requirements

High school graduate or equivalent.
A thorough knowledge of Teller operations and procedures.
Good understanding of Bank operations.
Understanding of Bank philosophy.
Knowledge of basic accounting.
Minimum of 2.5 years successful Teller experience.
Same requirements as a Teller III.
Facilitates GS3 (Gold Star Sales and Service) program for Tellers on team, if applicable to Banking Center.
Completes Teller Performance Score Cards, if applicable to Banking Center.
Completes Teller Assessments.
Assists with operational audits.
Any other items deemed necessary by Banking Center Manager or Banking Center Area Manager.
All aspects of the Teller line.
General New Account knowledge and Online Banking.
Ability to help customers with Teller and Personal Banker duties.
Assist the Banking Center Manager with ongoing development and coaching of the Teller Team.
Assists other tellers with Operations and Procedures to maintain a high level of proficiency with all work on the Teller line.
Maintains all retention and logs to the standard of the bank.
Excellent communication and leadership skills.
Supervisory and training abilities.
Uses good judgement for sound decisions.
Professional appearance, dress, and attitude.
Solid math skills.
Ability to operate related computer software, and business equipment including 10- key, money counters, and telephone.
Ability to deal with a variety of variables under only limited standardization.
Able to interpret various instructions.
Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs.
Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.

Nice To Haves

All aspects of Personal Banker position with intention of becoming a Personal Banker.
All aspects of the branch with the intention of becoming a Banking Center Manager.
Continued training to maintain an up-to-date knowledge of banking procedures and compliance.

Responsibilities

Ensuring and performing efficient, effective, and professional Teller operations, including adherence to policies, standards, and security procedures.
Coordinating Teller operations by assigning work and distributing workflow, answering questions, solving problems, and assisting with complex transactions and customer relations.
Explaining policies and procedures to customers, making judgments on cashing/accepting checks or drafts, investigating out-of-balance conditions, and ensuring Tellers balance daily and secure monies.
Performing Teller paying and receiving functions, preparing receipts, and maintaining an inventory of negotiable items.
Monitoring needs of New Accounts and providing backup as necessary.
Ensuring and effectively performing customer service functions in accordance with established policies and standards.
Resolving customer requests, problems, and questions promptly or referring appropriately.
Presenting and explaining Bank services and products to customers and assisting in meeting their financial needs.
Answering questions and solving problems for customers by listening, collecting data, securing answers, and reporting results.
Receiving and directing customers and telephone calls, responding to inquiries, and recording and relaying messages.
Performing file maintenance and account changes as needed.
Keeping customers informed of Bank services and policies.
Maintaining and projecting the Bank's professional reputation and the privacy of customer account information.
Actively cross-selling Bank products and services.
Effectively supervising area personnel, ensuring optimal performance through objective setting, delegation, and communication.
Ensuring personnel are well trained, effective, and optimally used, providing instruction on policy, procedure, and service/product offerings.
Assisting new associates and providing sales training according to Prosperity’s sales philosophy.
Monitoring tellers for compliance with policy, procedures, and sales culture, tracking associate progress, and assisting with performance appraisals.
Providing support and suggestions for associate improvement.
Establishing and maintaining effective communication and coordination with branch and area personnel and management.
Coordinating Teller duties and responsibilities with related functions.
Keeping management informed of area activities and significant problems, and providing suggestions for improved service.
Completing required reports and related documents promptly and accurately.
Attending meetings as required.
Ensuring work areas and equipment are clean and well maintained.
Performing procedures for opening and closing of operations, including vault, alarm, and door duties.
Replacing Tellers as needed.
Performing related clerical functions as required.