Teller Supervisor (3649)

Longview Capital Corporation•Braidwood, IL

2d•$20 - $24•Onsite

About The Position

The Teller Supervisor oversees daily teller line activities and ensures operational excellence, compliance, and superior customer service. This role combines leadership, training, and transaction responsibilities, including managing vault operations, supervising staff, supporting account services, and coordinating with internal departments. The Teller Supervisor plays a key role in mentoring staff, maintaining cash controls, and supporting branch performance and customer satisfaction.

Requirements

High school diploma or equivalent.
Strong understanding of teller operations, cash handling procedures, and banking regulations, including Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) requirements.
Excellent leadership and interpersonal skills, with the ability to motivate and develop a team of tellers, fostering a positive and collaborative work environment.
Customer-centric mindset with a commitment to delivering exceptional service and building lasting relationships with customers.
Detail-oriented with strong organizational and problem-solving abilities, capable of managing multiple priorities and deadlines effectively.

Nice To Haves

Bachelor’s degree in Business Administration, Finance, or related field preferred, but not required.

Responsibilities

Supervise teller staff, provide training, create schedules, and ensure adequate branch coverage
Perform and audit teller, vault, and ATM cash operations using dual control procedures
Approve teller transactions and overrides within established limits
Deliver high-quality customer service, including complex transactions, account research, and issue resolution
Open and maintain personal and business accounts, including CDs, IRAs, HSAs, trusts, and estates
Process account maintenance, check orders, debit cards, cashier’s checks, and card services
Manage ATM balancing, troubleshooting, and vendor coordination
Ensure compliance with BSA/AML requirements, including approving CTRs and SARs
Maintain required logs, reports, and audit documentation
Support branch operations, security procedures, and administrative functions
Assist with community events and bank promotional activities as needed