Teller Services Coordinator - Grand Rapids, MI
About The Position
Wintrust Financial Corporation, including Macatawa Bank, is seeking a Teller Services Coordinator to join their team. This role is responsible for supervising all branch functions related to customer transactions and maintaining operational soundness. The position requires strong leadership, organizational, and communication skills, with the ability to indirectly motivate staff and delegate operational duties. The Teller Services Coordinator will ensure efficient operation of all branch procedures, adherence to dual control, and keep the team informed of policy changes. They will take a proactive approach to operational issues, ensure security procedures are followed, and lead by example by operating a teller drawer. The role also involves ensuring compliance with bank and regulatory policies, promoting exceptional customer service, resolving customer concerns, identifying cross-sell opportunities, and participating in community events.
Requirements
- Previous teller experience required
- Excellent customer service and problem-solving skills
- Exceptional verbal and written communication skills
- High school diploma or GED required
- Travel between branches may be necessary
- Ability to lift up to 50 lbs and stand for long periods of time
Nice To Haves
- college degree preferred
Responsibilities
- Efficiently run all operational procedures and practices within the branch, including dual control adherence
- Keep the branch team informed of policy and procedure changes pertaining to teller operations; may require partnering with Branch Operations Support
- Take a proactive approach to solving operational issues
- Ensure security procedures are established and being followed for the safety of employees and customers
- Lead by example by operating a teller drawer to serve customers in lobby or drive
- Ensure team members comply with all bank and regulatory policies and procedures to maintain security and mitigate preventable losses
- Promote and foster exceptional service throughout team to ensure best in class customer service is being provided
- Resolve customer concerns, as necessary, which may include online banking, debit card, statement maintenance, etc.
- Recognize potential cross-sell opportunities and refer customers to appropriate bank personnel
- Participate in community events, as needed
Benefits
- Competitive pay and annual discretionary bonus eligible
- Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement
- Family-friendly work hours
- Opportunities to grow and develop in your career
- Promote from within culture
- Medical Insurance
- Dental
- Vision
- Life insurance
- Accidental death and dismemberment
- Short-term and long-term Disability Insurance
- Parental Leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at 5% discount
- Critical Illness Insurance
- Accident Insurance
- Transportation and Commuting Benefits
- Banking Benefits
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
