Teller Services Coordinator (Lakeview)

Wintrust Financial Corporation•Chicago, IL

12d•Onsite

About The Position

The Teller Services Coordinator is responsible for the supervision of all branch functions associated with processing customer transactions and maintaining operational soundness. The role requires strong leadership, organizational, and communication skills as well as the ability to indirectly motivate staff and effectively organize / delegate operational duties among staff members.

Requirements

Previous teller experience required
Excellent customer service and problem-solving skills
Exceptional verbal and written communication skills
High school diploma or GED required
Travel between branches may be necessary
Ability to lift up to 50 lbs and stand for long periods of time

Nice To Haves

college degree preferred

Responsibilities

Efficiently run all operational procedures and practices within the branch, including dual control adherence
Keep the branch team informed of policy and procedure changes pertaining to teller operations; may require partnering with Branch Operations Support
Take a proactive approach to solving operational issues
Ensure security procedures are established and being followed for the safety of employees and customers
Lead by example by operating a teller drawer to serve customers in lobby or drive
Ensure team members comply with all bank and regulatory policies and procedures to maintain security and mitigate preventable losses
Promote and foster exceptional service throughout team to ensure best in class customer service is being provided
Resolve customer concerns, as necessary, which may include online banking, debit card, statement maintenance, etc.
Recognize potential cross-sell opportunities and refer customers to appropriate bank personnel
Participate in community events, as needed