Teller Service Representative Diamondhead 5285

Keesler Federal Career • Diamondhead, MS

14h

About The Position

Under general supervision and in accordance with established policies and procedures, the Teller Service Representative I performs a broad range of teller services. The position posts transactions across credit union computer systems, manages and balances cash, and maintains control of negotiable instruments. It requires accuracy and productivity while supporting sales and service initiatives by identifying and referring cross-sales opportunities or distributing marketing materials. The role requires excellent interpersonal and verbal communication skills consistent with Sales and Service training. This position has no supervisory responsibilities.

Requirements

• High school education or GED.
• One month to twelve months of similar or related experience.
• Ability to operate PC equipment, teller terminals, printers, a calculator, and a currency counter accurately and at a generally accepted speed.
• Ability to work effectively with team members at all levels, management, and members.
• Excellent basic math skills, accuracy, and attention to detail.
• Ability to maintain confidentiality and demonstrate dependability in job duties and attendance.
• Proficiency with Microsoft Word, Excel, Teams, and Outlook; ability to navigate the internet, search for data, and complete online forms.
• Ability to use a personal computer extensively and familiarity with home banking and bill-paying services.
• Must actively participate in and successfully complete Sales and Service training.

Nice To Haves

• Prior cash-handling or teller experience.
• Some knowledge of emerging computer technologies, such as mobile devices, imaging technology, and social media.

Responsibilities

• Verify members’ identities and account ownership before conducting transactions or providing account information.
• Accept and verify deposits and payments; process withdrawals and loan advances; reconcile checks; provide and update account information; and process payoff requests within assigned authority limits.
• Maintain control of cash by double-counting cash received and disbursed, and verify purchases and sales of cash with team members or the vault under dual control.
• Resolve member concerns, complaints, discrepancies, and problems using available resources, credit union systems, and product knowledge; escalate issues through the chain of command as needed.
• Use the CRM to track member concerns and to create, monitor, and manage sales and referrals.
• Identify member service needs that could be met through credit union products and services, and make direct sales or referrals to other team members.
• Meet or exceed productivity goals established by the Branch Manager and Regional Director.
• Perform ATM frontline maintenance and balance branch and drive-through ATMs as directed, following procedures and dual-control requirements.
• Process night depository and ATM deposits as directed and in accordance with procedures, including dual-control requirements.
• Maintain the confidentiality of member information.
• Accurately balance the cash drawer and cash recyclers daily.
• Maintain proficiency in required computer programs and successfully complete assigned teller training and training classes.
• Comply with applicable federal regulations, including the Bank Secrecy Act, Office of Foreign Assets Control requirements, Regulation CC, and the Red Flag Program.
• Help maintain the branch’s interior and exterior appearance and keep the workspace clean and orderly.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Section 125 Flexible Spending Accounts for health care and dependent care expenses.
• Employee and dependent life insurance.
• 401(k) retirement plan with a 100% match on the first 5% contributed by the employee.
• Paid leave.
• Tuition reimbursement and competitive scholarships.
• Short-term and long-term disability benefits.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED