Teller (MSR)- Dixie

Park Community Credit Union•Louisville, KY

18h•Onsite

About The Position

By emphasizing ONE Park, ONE mission, ONE team, the Member Services Representative completes financial transactions professionally and efficiently, listens to and addresses member inquiries, and ensures accuracy in member records. This role involves guiding members through the credit union's products and services, identifying opportunities to enhance their financial well-being, and maintaining compliance with internal procedures and guidelines.

Requirements

One month to twelve months of similar or related experience.
A high school education or GED.
Ten key calculator and computer keyboard by touch.
Must be good with detail to deal with numbers and names.
Regularly exposed to a general office environment and interaction with customers.
Frequently must sit, stand, and walk short distances.
Frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment.
Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day.
Occasionally required to stoop, bend, squat, and reach overhead with hands and arms.
Occasionally pushing and pulling of office furniture and other objects.
May occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds.

Nice To Haves

To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values: Vibrant Connections Inclusive Excellence Bold Compassion Endless Empowerment
To provide friendly, professional and accurate service and support to all members and coworkers.
To function within the pre-set balancing standards policy.
To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.
To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.

Responsibilities

Receive and process member financial transactions, including deposits, withdrawals and loan payments; transfers amounts from member accounts as directed.
Post transactions to member accounts and maintain member records.
Welcome members and provide routine information concerning services and direct members to appropriate department for specific information and service.
Balance cash drawer and daily transactions according to credit union policies and guidelines.
Follow the choreography established for the branch footprint.
Complete and maintain financial certification training as designated by the credit union.
Uncover opportunities and advise members on financial health.
Perform a variety of miscellaneous tasks including ATM duties, completing logs and reports, typing, filing, computer input and answering the telephone.
Perform other job-related duties as assigned.

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