Teller I - A1A, St. Augustine

SouthState Bank•Saint Augustine, IL

2d•Onsite

About The Position

The Teller I position at SouthState Bank is responsible for serving customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards. This role requires a strong understanding of the bank's products and services, the ability to identify customer needs and expectations, and to make appropriate referrals. The Teller is expected to maintain a professional appearance, manage risks associated with their job function, and ensure compliance with banking regulations. Additionally, Tellers will develop a strong understanding of customer-facing technology and assist customers with self-service options. This position is for individuals with 18 months or less of experience in teller duties.

Requirements

High School diploma or equivalent
Cash handling experience
Sales experience
Customer service experience
Good interpersonal skills
Good computer skills
Ability to read, write, speak, and understand English

Nice To Haves

Previous banking experience preferred

Responsibilities

Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
Knows and understands the products and services offered by the Bank, including facts, features, benefits, advantages, rules, regulations, and price structure.
Identifies customer needs and expectations by listening for clues.
Seeks opportunities to expand customer relationships by making referrals as outlined in the goals for this position.
Presents a neat and professional personal appearance, in accordance with bank policy.
Assesses and effectively manages all risks associated with job function.
Ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
Develops a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.
Processes transactions for savings, checking, and loan accounts.
Maintains a neat and orderly work area.
May assist in guiding and training new tellers.
May allow customers access to safe deposit boxes.
Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
Sells certified checks within assigned limits.
Balances transactions daily.
May service/balance ATM.
May utilize the branch capture system.
Follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
Follows the branch’s security and audit procedures and understands the function and operation of the security devices.