Part Time Teller I (Mid-Shift)

SHELL FEDERAL CREDIT UNION•Katy, TX

6d•Onsite

About The Position

The Teller I is responsible for engaging with members, completing financial transactions, and offering products and services to enhance the member’s financial lives. This role requires adherence to all applicable rules and regulations, including the Bank Secrecy Act, and completion of annual training. The Teller I must perform duties in compliance with Shell FCU policies and standards, providing friendly, professional, and personal service to all members. The position involves working a rotating schedule, including Saturdays, and requires the ability to handle cash and balance a drawer daily, investigating and resolving any out-of-balance conditions immediately. Additionally, the role may involve assisting with cash shipments, training new staff, and addressing member service needs such as changes of address, ATM/debit card issues, and safe deposit box assistance. Cross-selling Credit Union products and services based on member needs is also a key responsibility. The Teller I must understand and comply with procedures related to logs, dual control, vault transactions, and the night drop. Initiative in problem-solving, troubleshooting, and supporting all branch areas is expected, along with meeting personal and branch goals. Assisting the team with daily responsibilities, including opening/closing procedures and balancing various machines and vaults, is also part of the role. The position may require assisting at other branch locations if needed, and performing additional duties as assigned.

Requirements

High school diploma or general education degree (GED).
Knowledge of Credit Union products and services.
Welcoming and helpful demeanor.
Must possess professional verbal communication skills.
Ten-key calculator and basic computer skills.
Accuracy with numbers and attention to detail are needed.
Courtesy, tact, and diplomacy are essential elements of the job.
Ability to work in an open-concept workspace/environment.
Regularly required to bend and stand.
May at times be able to lift, carry and/or move up to 15 pounds.

Nice To Haves

Six months of cash handling practice acquired through direct Credit Union/Banking or retail experience is preferred.

Responsibilities

Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions.
Maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act.
Complete annual training sessions as instructed or scheduled.
Perform job duties and responsibilities in compliance with Shell FCU policies, procedures, philosophy, and standards of performance.
Provide friendly, professional, and personal service to all members.
Work the rotating opening, closing and Saturday schedule, as needed.
Receive and process member financial transactions, including but not limited to: Deposits, withdrawals, transfers, and loan payments; negotiate checks, process Cash Advances and Western Union transactions, process coin tickets.
Work within assigned Teller I limits.
Prepare CTR & SAR worksheets as required.
Work to understand Shell FCU practices and procedures to help identify and prevent fraud.
Handle cash and balance cash drawer daily.
Investigate and resolve out-of-balance conditions immediately.
Assist with preparing cash/coin shipments and orders for the branch.
May assist in training new staff or the further development of team members.
Assist members with their service needs related to, including but not limited to: Change of Address, issue/maintenance ATM & debit cards, check orders, safe deposit box.
Cross-sell Credit Union products and services based upon member needs.
Understand and comply with all procedures related to logs, including but not limited to: Dual control, buy/sells from the vault, night drop, mail log.
Take the initiative to assist with problem solving, troubleshooting and to provide support in all areas of the branch, as needed.
Meet/exceed personal and branch goals.
Assist the team with daily responsibilities as needed, including but not limited to: Following opening and closing procedures.
Daily balancing of the coin machine, vault, ATM, and card machine; closing SDB vault.
Willing to assist the team at other branch locations, if needed.
Perform additional duties as assigned.