Teller/ Branch Service Specialist - Hawthorne

OnPoint Credit Union•Portland, OR

1d•Onsite

About The Position

OnPoint is a community-owned credit union in Oregon that emphasizes investing in employees, members, and the community. The Teller/ Branch Service Specialist is a welcoming point of contact for members and non-members, handling routine financial transactions and helping members meet their financial goals. The role also identifies members’ needs and informs them about relevant credit union products, services, and tools. The position involves working a combination of hours during the week, Monday through Saturday, according to branch operating hours. Starting pay is $22.00 per hour. The posting states that specific banking experience is not required, while requiring six months of sales and/or customer service experience; its qualifications also specify six to twelve months of teller, retail sales, or cash-handling customer service experience.

Requirements

High school graduate or GED.
A minimum of 6–12 months of teller experience at a financial institution, retail sales experience, or customer service experience involving cash handling.
Ability to coordinate multiple assignments and prioritize work.
Ability to work effectively independently and as part of a team to meet or exceed goals.
Proficiency in cash counting, arithmetic, a ten-key calculator, and basic computer skills.
Strong member service, sales, interpersonal communication, problem-solving, motivation, organization, and self-management skills.
Ability to understand and comply with compliance requirements.
Ability to assist with or lift 50-pound bags of coin and stand for extended periods, up to four hours at a time.

Nice To Haves

Bilingual skills are highly desired.

Responsibilities

Welcome members and provide attentive, friendly service while ensuring their needs are met.
Process and accurately document teller transactions in accordance with established procedures.
Assess the acceptability of negotiable items and member identification.
Identify and address members’ questions and concerns, offering solutions.
Ask questions to uncover member needs and cross-sell products and services.
Refer members to appropriate staff or open products and services as appropriate.
Assist with lobby traffic management so members are helped promptly and feel welcome.
Stay informed about the credit union’s financial services and tools and educate members about new offerings.
Maintain and balance the cash drawer within credit union guidelines.
Assist with or lift 50-pound bags of coin and stand for extended periods, up to four hours at a time.
Perform additional duties as required by the Management Team.
Work to meet or exceed product and service cross-sale goals.
Demonstrate urgency when assisting members.