Bilingual (Teller)

MLGW•Memphis, TN

2d•Onsite

About The Position

This position is responsible for receiving, processing, and reconciling customer payments made through various methods including mail, cash, and credit card for all MLGW customers, with a particular focus on Spanish-speaking customers. The employee will also be responsible for accurately balancing their Teller drawer daily and reconciling cash/checks for bank deposits. The role involves utilizing specific software systems for payment processing, handling petty cash reimbursements, and addressing customer inquiries related to utility accounts.

Requirements

High School Diploma or GED.
Must successfully complete Data Entry Exercises. Group C., Teller Vision Simulation, Placement/Performance, and customer contact test.
Must have a valid driver's license from state of residence.
Required to know basic math.
Have good customer service skills.
Good attention to detail.
Ability to speak and read fluent Spanish.
Must display patience, empathy, a calm demeanor and high degree of professionalism when servicing any and all customers.

Responsibilities

Receive/ process cash payments from customers through utilization of the iNovah software system.
Processing of petty cash reimbursements from MLGW employees and process claim invoices, water meter invoices, and general accounting invoices pertaining to work orders.
Utilized the diebold system to receive and process checks, cash, money order and approved checks payments from customers toward their utility accounts through the drive-thru and over the counter.
Utilize CIS for customer inquiries pertaining to their utility account.
Interpret and execute credit card payment policy for customers using their credit card towards utility accounts.
Reconcile customer payments for bank deposits.
Process payments received through mail, night depository or company representatives.
Balance and close out Teller windows.
Review miscellaneous customer payments and submit to designated internal MLGW departments for processing.
Contact customers on unsigned or improperly executed payment or errors and maintain reference file for return payment.
Perform other duties as assigned.