Telesales Associate

International SOS•Whitpain Township, PA

3d•Hybrid

About The Position

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities. Now, we’re looking for talented individuals to join our team and make a difference. Purpose of the Job: The Sales Development & Telenurturing Consultant is a hybrid strategic sales enablement role responsible for intelligence-driven prospecting, telenurturing, appointment setting, and pipeline support across North America. The role blends high-quality outbound engagement, data- and intent-led targeting, and sales operations support to maximize Business Development Managers (BDM) productivity, accelerate pipeline velocity, and convert marketing and intelligence insights into qualified opportunities. Primary objectives: Build and nurture a qualified top-of-funnel pipeline aligned to territorial growth priorities Convert intelligence, marketing campaigns, webinars, and events into qualified meetings Reduce administrative burden on BDMs and improve CRM accuracy and deal flow Support complex, multi-stakeholder (“whale”) deal pursuits through coordination and insight

Requirements

Persuasive abilities and thrive in dynamic, pressure-filled settings
Proficiently execute sales scripts
Outstanding communication, negotiation, and customer service skills
Developing in-depth knowledge of solutions to make suitable recommendations based on customers' needs and preferences
Proven experience in telephone sales with ability to develop a pipeline of sales opportunities
Demonstrated impeccable oral and written communication skills
A passion for engaging prospects and pitching innovative solutions
Ability to accurately log performance and produce regular reports in line with incumbent platforms (Salesforce)
Strong planning and organization skills with the experience to help develop ideas by adopting a consultative approach with the content expert
Excellent time management skills with the ability to successfully manage numerous projects and stakeholders simultaneously
Customer orientation (internal and/or external customers)
Adaptable, agile minded
Strong relationship building skills. A natural networker with the ability to map out key account plans and effectively up sell into current accounts together with establishing a pipeline of new client prospects.
Well-developed influencing and negotiating skills with the ability to motivate and influence internal and external clients to commit to buy and the drive to close sales.
Good strategic thinker with strong planning and organization skills who has the experience to develop solutions by adopting a consultative sales approach.
Excellent time management skills with the ability to successfully manage numerous projects simultaneously, including activity planning and pipeline management.
Strong individual who can work autonomously and within a team to deliver results.
Ability to research and successfully gather all the required / relevant information relating to a client, prospect and/or individual/contact to support each stage of the sales process
Excellent numeric, written, oral communication and presentation skills
Computer literate (MS Word, Excel, PowerPoint and CRM applications).
Cultural sensitivity and awareness. Ability to work in a multi-lingual, multi-cultural environment where collaboration is the norm
Ability to objectively assess own performance and implement self development plans
Two or more years of experience in sales
Strong communication skills via phone and email
Proven, creative problem-solving approach and strong analytical skills
Strong desire and ability to move up within a sales organization
Ability to communicate in English fluently (oral and written) an absolute must.

Nice To Haves

Knowledge of Salesforce and ZoomInfo a plus

Responsibilities

Leverage ZoomInfo Intent & WebSights, Salesforce data, and Power BI reporting to identify high‑priority accounts and contacts
Build and manage targeted telenurturing cadences for pre‑targeting prospects, dormant or recycling accounts, and long‑cycle strategic pursuits
Independently identify and add new accounts and contacts into Salesforce and nurture campaigns by territory, vertical, and intent signals
Maintain a Top‑25 strategic target list in partnership with BDMs
Set high-quality discovery, qualification, and follow‑up meetings for BDMs
Engage senior buyer personas (e.g., Security, Risk, HR, EHSE, Travel, Mobility, Compliance)
Customize outreach messaging in coordination with BDMs and Marketing
Join prospect meetings as required to take structured notes, update Salesforce, and own follow‑up actions when delegated
Follow up with advertising, campaign leads and event attendees
Re‑engage no‑show registrants with key insights and calls to action
Partner with Marketing on localized and vertical campaigns
Monitor and respond to inbound leads and web chat inquiries for US & Canada
Assist with drafting quotes and proposals on an ad-hoc basis
Assist with opportunity stage movement and close‑out on an ad-hoc basis
Create Salesforce sales operations cases as needed (close‑won support, invoicing, vendor documentation) on an ad-hoc basis
Manage dashboards, territory scorecards, and tracking files
Support 2+ large strategic deal pursuits per quarter
Conduct stakeholder mapping for complex opportunities (Brokers, insurers, TMCs, technology partners, referrals etc.)
Surface relevant news, regulatory changes, org updates, and press releases