Telephony Test Engineer
About The Position
Transform technology into opportunity as a Test Engineer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. As a Test Engineer, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role in designing, developing, and implementing test plans, manual test scripts for ACD, IVR, and IVA call flows, validating routing logic, queue behaviors, agent workflows, and transfer scenarios. You will also test speech recognition, NLP-driven interactions, and conversational AI flows, perform functional, regression, integration, and end‑to‑end testing across multiple platforms (telephony, CRM, backend services), and analyze logs, call traces, and telephony events to identify defects and root causes. You will collaborate with developers, business analysts, and operational teams to refine requirements and support defect resolutions, support UAT cycles and production validation during releases, and document test results, defects, and testing evidence clearly and accurately. Additionally, you will recommend improvements to call flows, user experience, and overall system performance.
Requirements
- Bachelor of Science
- 2+ years of related experience
- Experience testing ACD/IVR/IVA systems (e.g., Genesys, Avaya, Amazon Connect, NICE CXone, Cisco, Nuance, or similar)
- Experience with telephony call routing, SIP, CTI, and speech recognition technologies
- Strong analytical and problem‑solving abilities with comfort interpreting call logs, traces, and backend service interactions
- Experience using test management tools (Jira, ServiceNow Test Management)
- Exposure to telecommunications and/or VoIP environments and protocols
- Must be able to pass a background check to obtain a position of Public Trust
- US Citizenship Required
Responsibilities
- Design, develop, and implement test plans, manual test scripts for ACD, IVR, and IVA call flows
- Validate routing logic, queue behaviors, agent workflows, and transfer scenarios
- Test speech recognition, NLP-driven interactions, and conversational AI flows
- Perform functional, regression, integration, and end‑to‑end testing across multiple platforms (telephony, CRM, backend services)
- Analyze logs, call traces, and telephony events to identify defects and root causes
- Collaborate with developers, business analysts, and operational teams to refine requirements and support defect resolutions
- Support UAT cycles and production validation during releases
- Document test results, defects, and testing evidence clearly and accurately
- Recommend improvements to call flows, user experience, and overall system performance
Benefits
- 401K with company match
- Competitive pay
- Paid time off
- Full flex work weeks
- Variety of medical plan options
- Health Savings Accounts
- Dental plan options
- Vision plan
- Short and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- Paid parental leave
- Paid military leave
- Paid bereavement leave
- Paid jury duty leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
