Telephonic Palliative Care Registered Nurse

UnitedHealth Group•Norwich, SC

2d•$60,200 - $107,400•Remote

About The Position

The RN - Supportive Care Liaison II identifies palliative care needs and facilitates transitions to hospice when appropriate. This role partners with clinical teams and palliative operations to conduct telephonic assessments, educate patients and families, complete referrals, support care coordination and promote strong interdisciplinary collaboration. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

RN - current and unencumbered license
1+ years of hospice or palliative care experience in a patient-facing role focused on initial hospice transitions
Experience supporting patients and families during end-of-life care
Knowledge of Medicare hospice regulations and managed care
Proficiency in Microsoft Office (Teams, Excel, SharePoint) and general computer skills
Skills in task triage, prioritization, and time management in a remote environment

Nice To Haves

Proven attention to detail and accurate, timely documentation skills
Proven excellent written and verbal communication abilities
Proven customer service-focused mindset
Proven ability to collaborate with diverse stakeholders
Proven ability to work independently with strong problem-solving skills and minimal supervision

Responsibilities

Conduct telephonic palliative assessments and determine next steps (example: schedule provider visits, consult palliative physician, arrange follow-ups, hospice referral or escalate cases)
Complete hospice informational sessions telephonically with Optum patients and families, including providing education and information about the hospice benefit, discussing hospice readiness and eligibility criteria and offering quality hospice providers in the area
Coordinate accurate and appropriate documentation to support referrals and care transitions
Support Optum providers with hospice transitions and overcoming barriers to hospice admission including, but not limited to, hospice eligibility reviews
Serve as a palliative and hospice subject matter expert (SME) for Optum markets
Collaborate closely with palliative physicians and the interdisciplinary care team
Document in real time using the EMR systems (Ubiquity, Pathway, Athena)
Build and maintain strong internal and external relationships
Analyze reports to proactively identify palliative patients needing palliative assessments, follow-ups or escalation
Contribute to palliative care performance improvement initiatives
Support advance care planning documentation as needed