Telephonic Nurse Practitioner - OH, MO, WI or IN License Required

UnitedHealth Group•Madison, WI

15h•$109,500 - $164,000•Remote

About The Position

The Telehealth Urgent Care program is a comprehensive integrated care delivery program. The National On Call advanced practice clinician (APC) is responsible for providing telephonic/telehealth care and direction to patients, caregivers and facility staff providing 24/7 coverage including holidays. In this remote role you will provide virtual care for patients in various settings. This excellent opportunity affords a collaborative role bringing enormous satisfaction in the care and comfort of our patients. In this role you will have the ability to achieve work life balance. Optum is transforming care delivery with innovative and personal care. As one of the largest employers of APCs, Optum offers unparalleled career development opportunities.

Requirements

NP: Graduate of an accredited Master of Science Nursing or Doctor of Nursing Practice program
Active and unrestricted license in the state which you reside, as well as States of Ohio, Missouri, Indiana or Wisconsin, and ability to obtain in other required locations
Ability to gain a collaborative practice agreement, if applicable in your state
APCs working in jurisdictions that authorize APCs to practice autonomously or without formal supervision must have obtained approval to practice autonomously or without formal supervision from their licensing board, if applicable autonomously or without formal supervision within 3 months of becoming eligible
Active Nurse Practitioner certification through a national board:
NP: Board certified through the American Academy of Nurse Practitioners or the American Nurses Credentialing Center, with certification in one of the following: Family Nurse Practitioner, Adult Nurse Practitioner, Gerontology Nurse Practitioner, Adult-Gerontology Acute Care Nurse Practitioner
Current, active DEA licensure/prescriptive authority or ability to obtain post-hire, per state regulations (unless prohibited in state of practice)
Ability to work scheduled shifts in accordance with scheduling policies
Proficient computer skills including the ability to document medical information with written and electronic medical records

Nice To Haves

3+ years of clinical experience as an APC
Active and unrestricted license in the additional states: Ohio, Wisconsin, Missouri, Indiana
Experience in meeting the medical needs of patients with complex behavioral, social and/or functional needs
Experience working in a nursing home, or with seniors in an acute care facility
Understanding of Geriatrics, Chronic Illness, and acute disease management
Understanding of Advanced Illness and end of life discussions
Ability to develop and maintain positive customer relationships
Adaptability to change

Responsibilities

Available on provided telephonic platform, both taking and placing calls to coordinate and manage care for members between care givers, facilities, hospitals, primary care providers and the Optum field colleagues
Available to use video platform based on clinical need
Working hours should be performed in a secure location as patient privacy is required
Utilize EMR proficiently to provide acute care to members during all shifts and holiday hours
Deliver cost-effective, quality care to members
Manage both medical and behavioral, chronic, and acute conditions effectively, and in collaboration with a physician or specialty provider
Perform comprehensive assessments and document findings in a concise/comprehensive manner that is compliant with documentation requirements and Center for Medicare and Medicaid Services (CMS) regulations
Responsible for ensuring encounter is documented appropriately to support the diagnosis at that visit
The APC is responsible for ensuring that all quality elements are addressed and documented
Utilizes evidenced based practice guidelines
Must attend and complete all mandatory educational and MyLearning training requirements
Coordinate care as members transition through different levels of care and care settings
Monitor the needs of members and families while facilitating any adjustments to the plan of care as situations and conditions change
Review orders and interventions for appropriateness and response to treatment to identify the most effective plan of care that aligns with the patients’ needs and wishes
Address and be able to have advanced care plan conversations with members and families
Evaluate the plan of care for cost effectiveness while meeting the needs of members, families, and providers to decrease high costs, poor outcomes and unnecessary hospitalizations
This is a virtual patient facing role that requires excellent customer service to all parties including members/families, facilities, the entire interdisciplinary care team (PCPs/specialists) and Optum staff
Regular and effective communication with internal and external parties including physicians, patients, key decision-makers, nursing facilities, field staff and other provider groups
Ability to meet shift scheduling requirements, and attendance expectations
Exhibit original thinking and creativity in the development of new and improved methods and approaches to concerns/issues
Function independently and responsibly with minimal need for supervision
Demonstrate initiative in achieving individual, team, and organizational goals and objectives
Participate in quality initiatives
Availability to check Optum email intermittently for required trainings, communications, and monthly scheduling