Telephonic Medical Assistant - USFTGP UMSA Clinical Ops
About The Position
The Telephonic Medical Assistant works under the direct supervision of Clinical Operations leadership and in alignment with Provider Protocols, Organizational Policies, and Standard Operating Procedures (SOPs). This role provides 100% telephonic patient care within the Experience Center, with hybrid remote opportunities based on performance. The Telephonic Medical Assistant supports staff, providers, residents, and medical students through a team-based approach, performing patient care-related communication, clerical tasks, registration, scheduling, documentation, and coordination of services across multiple departments or specialties. The role requires the ability to convey clinical information related to patient screenings, testing, vital signs, medications, and symptoms in a clear and professional manner. Responsibilities include implementing standing orders, processing medication refills per protocol, facilitating care coordination, ensuring accurate documentation, and promoting a seamless and positive patient experience. The Telephonic Medical Assistant also assists in onboarding new staff and supports continuous quality, safety, and clinic performance metrics.
Requirements
- High School or GED
- Certification
- Certification of Medical Assistant Training Program
- CMA/RMA Certification/Registration
- BLS/AED Certification
- Previous Experience of minimal five (5) years as a Certified Medical Assistant in a healthcare setting.
Responsibilities
- Provides 100% telephonic patient care.
- Supports staff, providers, residents, and medical students through a team-based approach.
- Performs patient care-related communication, clerical tasks, registration, scheduling, documentation, and coordination of services across multiple departments or specialties.
- Conveys clinical information related to patient screenings, testing, vital signs, medications, and symptoms in a clear and professional manner.
- Implements standing orders.
- Processes medication refills per protocol.
- Facilitates care coordination.
- Ensures accurate documentation.
- Promotes a seamless and positive patient experience.
- Assists in onboarding new staff.
- Supports continuous quality, safety, and clinic performance metrics.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
