Telephone Triage Nurse
About The Position
As a faith-based health care not-for-profit, Church Health believes in caring for one another as we’d all like to be cared for. That’s why we commit every day to making the highest quality healthcare accessible to more Memphians, especially those facing social and economic challenges—so we can all live our lives with dignity, vitality and joy. With services that span all ages, including the youngest of us, and that treat the whole person, we make it possible for more Memphians to live fully. Today, with the support of our partners, volunteers and donors, we conduct an average of 60,000 patient visits a year in Memphis and serve as a model for countless communities across the nation. Job Summary: The Telephone Triage Nurse provides patient support through telephonic or electronic communication and assists in coordination of care through multiple service lines. This position prioritizes information as it is presented through a variety of sources.
Requirements
- Knowledge of standard nursing procedures and chronic condition education.
- Strong customer service and the ability to maintain a positive attitude under pressure.
- Ability to communicate effectively both oral/written with a broad base of stakeholders.
- Attention to detail and a high level of accuracy and confidentiality.
- Ability to think critically, solve problems, and work independently with minimal supervision.
- Moderate level of desktop computer skills to include the O365 productivity software suite.
- In-depth knowledge and efficiency with EHR systems.
- A High School Diploma or GED is required.
- Graduation from an accredited RN or LPN program is required.
- Active RN or LPN license in the State of Tennessee is required.
- BLS certification is required.
- 1-3 years of experience.
Nice To Haves
- Outpatient experience is preferred.
Responsibilities
- Triage patients with both acute and chronic needs via telephone or other electronic communication and determine the next steps of action.
- Documents encounters in the EHR in a timely manner to allow for follow up and gap closure.
- Assist in coordinating care through multiple service lines and various departments.
- Assist with a variety of paperwork involving care coordination.
Benefits
- Medical/Dental/Vision Insurance
- Paid Time Off
- 11 Paid Holidays
- 401(k) Match
- FSA/HSA Options
- Basic Life Insurance
- Voluntary Life Insurance
- Short and Long Term Disability
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
