Telephone Triage LPN - Remote

Proliance Surgeons•Bellingham, WA

1d•Remote

About The Position

The role of the Telephone Triage Nurse/Licensed Practical Nurse (LPN) is to work collaboratively with physicians, providers, nurses, and patients through a variety of tasks related to patient care with a focus on patient experience, safety, quality and efficiency. This individual acts as a patient care coordinator and advocate, maintains clinical supplies, proper documentation and an optimal patient flow and experience, following OSHA/WISHA/other compliance and regulatory guidelines. The position requires initial full-time onsite training, after which it transitions to a remote work environment. The schedule is Monday-Friday, 8am-5pm PST.

Requirements

High school graduate or equivalent
Graduate of an accredited LPN Program required
Current Washington State LPN license required
1-2 years’ experience in a medical office a plus
Problem solving skills
Skill in using a computer
Knowledge of applicable specialties
Outpatient clinical organizational ability
Ability to remove oneself personally from given situations, remaining objective
Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff
Ability to multi-task
Skill in organizing and reporting information that is accurate and complete
Understanding of the need for and evidence of consistent respect for confidentiality/HIPAA
Ability to maintain composure in stressful situations
Skill in establishing and maintaining effective working relationships with all staff
Ability to prepare records in accordance with detailed instructions
Ability to communicate clearly
Consistency and timeliness in attendance

Responsibilities

Evaluate patient symptoms, health concerns, and medical history via phone to determine urgency and next steps.
Instruct patients on home care, self-management, medication, and understanding their conditions.
Refer patients to appropriate care settings (ER, urgent care, specialists, primary care) and schedule appointments.
Accurately record assessments, advice, and actions in the Electronic Health Record (EHR).
Work with providers and support staff for continuity of care and complex cases.
Apply established clinical guidelines and clinic policies.
Arrange exam room instruments and equipment and maintain supplies.
Dispose of contaminated supplies and sterilize medical instruments.
Position patients for exams and procedures.
Collect and prepare laboratory specimens.
Obtain vitals, patient history, and chief complaints.
Perform other patient care related duties as necessary.
Prepare patient exam, dressing, and/or surgical areas by using vigorous aseptic technique.
Hold patients in position for extended periods of time, manipulate body parts, use instruments to hold surgical or imaging areas immobile, or position patients on tables.
Hand provider instruments while standing for long periods of time.
Report test results to patients as indicated by physician in a timely manner.
Chart all vital information in electronic record as well as check to be sure all information related to medication, health history, and reason for visit is obtained and documented.
Perform phone triage, post-op calls, and respond to voicemail messages preferably within the same business day, but no later than 24 business hours, and perform action required.
Document all encounters.
Maintain patient documentation for visits and communications in person or over the phone.
Coordinate care and diagnostic testing at other facilities as indicated by physician.
Obtain CT authorization and other prior authorization as needed and requested.
Assist provider in e-scribing and maintaining medication list.
Assist provider in maintaining communication with referring doctors.
Maintain equipment and ensure supplies are stocked and in place.
Follow all other daily team duties and special tasks as assigned.