Telephone Triage LPN - Remote

Proliance Surgeons•Bellingham, WA

4d•$24 - $42•Hybrid

About The Position

At Proliance Surgeons, we are seeking a Telephone Triage Licensed Practical Nurse (LPN) to join our team. This role involves collaborating with physicians, providers, nurses, and patients to manage patient care with a focus on experience, safety, quality, and efficiency. The LPN will act as a patient care coordinator and advocate, responsible for maintaining clinical supplies, ensuring proper documentation, and optimizing patient flow and experience in compliance with OSHA/WISHA and other regulatory guidelines. The position requires candidates to reside locally for the first 90 days of full-time onsite training in Bellingham, WA, after which it will transition to a remote work arrangement.

Requirements

High school graduate or equivalent.
Graduate of an accredited LPN Program required.
Current Washington State LPN license required.
1-2 years’ experience in a medical clinic office (heavily preferred).
Problem-solving skills.
Skill in using a computer.
Knowledge of applicable specialties.
Outpatient clinical organizational ability.
Ability to remove oneself personally from given situations, remaining objective.
Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician, and staff.
Ability to multi-task.
Skill in organizing and reporting information that is accurate and complete.
Understanding of the need for and evidence of consistent respect for confidentiality/HIPAA.
Ability to maintain composure in stressful situations.
Skill in establishing and maintaining effective working relationships with all staff.
Ability to prepare records in accordance with detailed instructions.
Ability to communicate clearly.
Consistency and timeliness in attendance.
Must live locally to complete full-time onsite training in Bellingham, WA for the first 90 days.

Nice To Haves

1-2 years’ experience in a medical clinic office

Responsibilities

Evaluate patient symptoms, health concerns, and medical history via phone to determine urgency and next steps.
Instruct patients on home care, self-management, medication, and understanding their conditions.
Refer patients to appropriate care settings (ER, urgent care, specialists, primary care) and schedule appointments.
Accurately record assessments, advice, and actions in the Electronic Health Record (EHR).
Work with providers and support staff for continuity of care and complex cases.
Apply established clinical guidelines and clinic policies.
Arrange exam room instruments and equipment and maintain supplies.
Dispose of contaminated supplies and sterilize medical instruments.
Position patients for exams and procedures.
Collect and prepare laboratory specimens.
Obtain vitals, patient history, and chief complaints.
Perform other patient care related duties as necessary.
Prepare patient exam, dressing, and/or surgical areas using vigorous aseptic technique.
Hold patients in position for extended periods, manipulate body parts, use instruments to hold surgical or imaging areas immobile, or position patients on tables.
Hand instruments to the provider while standing for long periods.
Report test results to patients as indicated by the physician in a timely manner.
Chart all vital information in the electronic record and ensure all information related to medication, health history, and reason for visit is obtained and documented.
Perform phone triage, post-op calls, and respond to voicemail messages, preferably within the same business day but no later than 24 business hours, and perform required actions. Document all encounters.
Maintain patient documentation for visits and communications in person or over the phone.
Coordinate care and diagnostic testing at other facilities as indicated by the physician.
Obtain CT authorization and other prior authorizations as needed and requested.
Assist the provider in e-scribing and maintaining the medication list.
Assist the provider in maintaining communication with referring doctors.
Maintain equipment and ensure supplies are stocked and in place.
Follow all other daily team duties and special tasks as assigned.