Telephone Receptionist /Appointment Scheduler

Talley Eye Institute•Evansville, IN

13d•Onsite

About The Position

Talley Eye Institute is seeking an enthusiastic Telephone Receptionist/Appointment Scheduler to join our group. This individual answers and routes phone calls throughout the day, schedules patient appointments, performs various clerical duties, and interfaces with clinic personnel, patients/visitors, and fellow employees to ensure positive relationships. The role involves inputting patient information, including demographic and insurance details, and preparing paperwork. The position requires protecting patient confidentiality and maintaining strong organizational skills with attention to detail. The ideal candidate will have an empathetic personality and a willingness to learn and provide exceptional customer service in a fast-paced medical practice.

Requirements

Excellent organizational, verbal and written communication skills
Ability to perform well in a fast paced, high patient volume medical practice and multi-task as needed
Computer literacy
Strong organization with attention to detail
Empathetic personality with concern for patients’ needs
Knowledge of Microsoft® Excel
Entry level experience with a willingness to learn, work in healthcare and provide exceptional customer service

Responsibilities

Professionally answer incoming calls
Input patient information, including demographic and insurance information
Prepare appropriate paperwork for outgoing mailings
Schedule patient appointments
Protect patients' rights by maintaining confidentiality of personal and financial information