Telephone Operator

Veterans Health Administration • Charleston, SC

12d • Onsite

About The Position

This position is located in Health Administration Service at the Ralph H Johnson Department of Veterans Affairs Medical Center. The incumbent is an experienced telephone operator who operates the medical center switchboard working rotating shifts.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Must complete all required steps in the process.
• Must complete an online assessment.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Must serve a 1-year probationary period or 2-year trial period.
• One year of general experience that equipped with the knowledge, skills, and abilities needed to successfully perform the duties of this position.
• General experience is progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.

Nice To Haves

• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Monitors various Medical Center alarms and initiating emergency call procedures as required.
• Operates the audio and radio paging systems to contact staff members on call during both regular and irregular duty hours.
• Establishes connections for conference calls for key medical center personnel as requested.
• Maintains an accurate listing of patients, as well as key employees and other records incidental to the telephone system, that are used regularly to give information by telephone and assist in the routing of visitors.
• Maintains on-call roster of physicians, technicians, and other Medical Center personnel for location during non-administrative duty hours and an alphabetical listing of all employees.
• Handle a variety of difficult calls requiring extensive seasonal involvement.
• Retrieves and updates relevant information in computerized databases using instructions and established guidelines pertaining to customer assistance, record keeping and call receiving, placing and monitoring.
• Performs other related duties as assigned.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree